Field Service Engineer

FlightSafety International•Urbana, IL

1d•$46,000 - $78,000

About The Position

Travel to customer locations to install, upgrade, and maintain flight simulation equipment, and provide customers with operator and maintenance training. Provide Level 2 technical assistance to customers while in-house. The position also involves customer-site acceptance testing, documenting and reporting discrepancies, completing trip reports and ATP certificates, and supporting customers with troubleshooting and technical advice from the office.

Requirements

Associate’s degree, technical school education, or military equivalent in electronics technology or a similar field.
1–5 years of relevant experience.
Understanding of electronic circuitry and ability to read electrical schematics and assembly drawings.
Ability to use electronic test equipment.
Ability to use common hand tools and power tools.
Ability to test, troubleshoot, and repair electronic or mechanical assemblies.
Computer hardware knowledge.
Forklift operation knowledge or ability.
General office skills.
Excellent written and verbal communication skills and a service mindset.
Willingness to travel and be away from home for extended periods.
Ability to lift 50 lbs.
Ability to stand for extended periods and work in or under assemblies to connect, wire, or repair.
Ability to work under pressure to meet critical project deadlines.

Nice To Haves

Aviation background.

Responsibilities

Travel to customer sites to install, upgrade, and maintain products and equipment.
Review customer facility drawings before trips to confirm facilities meet site requirements.
Coordinate equipment needed to unload and move equipment.
Maintain forklift certification.
Read and interpret engineering drawings, including electronic schematics, wiring diagrams, and assembly drawings.
Use electronic test equipment to verify input and output voltages on simulator systems.
Use diagnostic software to test, calibrate, debug, and repair or replace defective components.
Use mechanical tools to install hardware to factory specifications at customer facilities.
Install or update software on computer systems.
Troubleshoot and replace computer hardware, using general IT networking knowledge.
Assemble and align visual systems.
Prepare for qualification by running autocert and creating onsite QTG documents as needed.
Complete accurate, detailed trip reports.
Provide engineering with feedback about discrepancies or failures that may require rework or an engineering change order.
Provide customer feedback data to the quality group for review.
Conduct Acceptance Test Procedures (ATPs) with customer personnel.
Document discrepancies and report them to Project Management, Engineering, or Manufacturing.
Install hardware or software updates to resolve documented discrepancies.
Complete ATP certificates.
Provide maintenance and operator training to customer personnel.
Provide customers with troubleshooting and technical advice while in the office.
Assist with processing customer orders.
Maintain customer service files in the database.