Field Service Engineer
About The Position
The Field Service Engineer performs service, maintenance, and troubleshooting on TARGAN systems at customer locations in Kinston and Lumberton. This is an independent engineering role expected to diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The role supports equipment uptime through high-quality preventive maintenance, proactive issue identification, and effective service execution to reduce reactive service events. The engineer works primarily in commercial poultry hatcheries, communicates with customer supervisors and operators, documents service work, and collaborates with Field Operations management, remote support, and Engineering. The role includes early working hours and participation in after-hours, weekend, and holiday support rotations as required.
Requirements
- Minimum 5 years of experience maintaining automated industrial equipment.
- Demonstrated ability to troubleshoot and resolve technical issues independently.
- Strong mechanical and electrical troubleshooting skills.
- Ability to diagnose issues and determine root cause with minimal guidance.
- Solid understanding of system operations and components.
- Strong communication and customer service skills.
- Ability to work independently in the field.
- Good organizational and documentation skills.
- Proficiency with laptops, diagnostic tools, and reporting systems.
- Ability to read and interpret technical drawings and schematics.
- Ability to stand for extended periods, occasionally lift up to 50 lbs, and work at heights up to 12 feet.
- Ability to work with live animals in hatchery environments.
Nice To Haves
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or a related field preferred.
Responsibilities
- Perform electrical and mechanical troubleshooting, diagnostics, and repairs on TARGAN WingScan and Vaccine Delivery System equipment.
- Independently resolve most service issues and escalate complex problems when necessary.
- Follow standardized troubleshooting processes and procedures.
- Support equipment installation and integration at customer sites.
- Perform preventive maintenance using established procedures and checklists.
- Identify early signs of wear, environmental impact, and system performance issues, and communicate potential risks to the Regional Service Manager and Engineering team.
- Provide accurate field data to support condition-based maintenance efforts.
- Perform repairs correctly to minimize repeat service calls; identify and report recurring issues or failure trends and take a proactive approach to reducing unplanned downtime.
- Communicate professionally with customer supervisors and operators, providing clear updates on service work, timelines, and system status.
- Complete Service Request Orders (SROs) accurately and on time, documenting troubleshooting steps, parts used, and service actions according to standardized requirements.
- Work with Field Operations management and remote support to resolve complex issues.
- Share knowledge and solutions with other technicians and support training of newer technicians when assigned.
- Maintain tools, equipment, and service inventory.
- Follow safety procedures and company policies.
- Participate in after-hours, weekend, and holiday support rotations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
