Field Service Engineer
About The Position
Agilent Field Service Engineers help customers resolve issues that enable scientific discovery and keep laboratories running smoothly and efficiently. The role involves working at a variety of laboratory sites and continuously learning about new instruments, software, and consumables. Strong communication, creativity, a can-do attitude, problem-solving ability, and commitment to high-quality customer service are important to building customer success. The Field Service Engineer supports customers through on-site installation, implementation, maintenance, and repair of Agilent GC and GC/MS solutions. Product lines include hardware, software, networking products, and operating systems. The successful candidate must live in Florida; the territory covers Florida, Georgia, Alabama, Tennessee, and Mississippi. Travel is required, with the posting specifying 70% in the qualifications and 75% in additional details. The role has a full-time weekly schedule, offers the option to work remotely, and is a day-shift position. In the US, the position is eligible for a choice of company car or reimbursement for personal vehicle usage. The pay range is $34.00–$53.13 per hour, with eligibility for bonus, stock, and benefits.
Requirements
- Post-secondary degree in a science or engineering field, such as chemistry, analytical chemistry, biochemistry, or biotechnology.
- At least 2 years of experience in a laboratory environment working with analytical instrumentation.
- Experience with troubleshooting and problem-solving.
- Clear, respectful, and timely verbal and written communication.
- Must enjoy travel and providing customer service.
- Must live in Florida.
- Travel expectation is stated as 70% in the qualifications and 75% in additional details.
Nice To Haves
- Experience with Agilent GC or GC/MS is preferred but not essential.
Responsibilities
- Install and optimize hardware, software, network products, and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs.
- Advise customers on preventive maintenance and configurations that may affect product performance to ensure customer satisfaction.
- Respond proactively to potential equipment issues to help prevent unplanned business interruptions for customers.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
- Train other field engineers and customers in the solutions.
Benefits
- Eligibility for bonus, stock, and benefits.
- Choice of company car or reimbursement for personal vehicle usage in the US.
- Option to work remotely.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
