Field Service Engineer

HP•TW2SC - Teleworker/Offsite-USA-SC, SC

7d•$25 - $38•Onsite

About The Position

HP is seeking an experienced field service professional specializing in HP Indigo Digital Printing Presses to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area. The role supports the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering a strong customer experience. It requires technical expertise, customer commitment, clear communication, personal accountability, and dedication. The Field Service Engineer owns technical issues, proactively identifies risks, communicates with the customer, coordinates HP resources when additional support is needed, and remains engaged through resolution and recovery. The role focuses on press reliability, production continuity, and long-term customer satisfaction, balancing immediate equipment recovery with actions to reduce recurring problems. The position works independently on complex technical assignments, applying specialized knowledge and sound judgment to diagnose difficult problems, determine appropriate courses of action, and coordinate technical resources as needed. The engineer serves as an important connection between the customer and HP’s technical and service organizations, and may provide expertise to functional teams and participate in cross-functional service initiatives. The position is full time, involves 25% travel, and does not include relocation. The pay range is $25 to $38 USD per hour for candidates in the United States; pay varies by location, job-related knowledge, skills, and experience.

Requirements

High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated technical competence.
Typically 6–8 years of related technical service experience.
Ability to diagnose complex issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.
Ability to work independently on complex technical assignments, using initiative, sound judgment, and specialized technical knowledge.
Ability to communicate technical information clearly and professionally to customers and other stakeholders.
Ability to take ownership, coordinate resources, follow through on commitments, and remain engaged until an issue is stabilized.
Ability to respond with urgency to production-critical situations while maintaining safe and disciplined troubleshooting practices.
Ability to interpret technical information and use diagnostic and test equipment.
Ability to collaborate effectively with remote technical teams and escalation resources.
Knowledge or skills in HP Indigo digital printing technology, electrical and electromechanical systems, electronics, automation, chemistry, commissioning, preventive maintenance, technical diagnostics and troubleshooting, test equipment and hand tools, operating systems, customer relationship management, customer support, field service management, technical services, technical support, technical training, process improvement, KPIs, environmental health and safety, and safety standards.

Nice To Haves

Experience supporting HP products, digital printing systems, mission-critical equipment, complex electromechanical systems, or similar production environments.
Experience working directly with customers in an onsite technical service environment.
Experience supporting equipment where availability and uptime are critical to customer operations.
Experience servicing or operating HP Indigo Digital Printing Presses.
Strong background in electrical, electronics, electromechanical, automation, or industrial equipment.
Experience diagnosing complex production equipment in time-sensitive environments.
Experience with preventive maintenance and proactive equipment monitoring.

Responsibilities

Serve as the dedicated onsite HP technical resource and develop an understanding of the customer’s production environment, operational requirements, and priorities.
Respond with appropriate urgency, ownership, and prioritization to production-impacting situations, remaining engaged through stabilization and resolution.
Provide onsite break-fix, preventive maintenance, troubleshooting, and escalation support for HP Indigo Digital Printing Presses.
Diagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.
Use proactive monitoring tools and techniques to identify potential problems before they interrupt production.
Analyze recurring technical issues and recommend corrective and preventive actions to improve equipment performance and reliability.
Coordinate with HP technical specialists, remote support organizations, and other resources when additional expertise is required; provide onsite escalation leadership when necessary.
Support third-party and authorized service resources when appropriate.
Maintain clear, timely, and consistent communication with the customer, explain service status and next steps, set realistic expectations, and follow through on commitments.
Communicate technical information effectively to customer operators, production personnel, and management, including during high-pressure situations.
Take personal ownership of technical issues and the customer experience; work independently while recognizing when escalation is needed.
Identify recurring technical, operational, or service challenges and recommend improvements.
Use service data, technical observations, and equipment history to support proactive service decisions.
Maintain accurate and timely service documentation and support business controls through documentation, analysis, review, and verification.
Share technical knowledge and best practices with other service professionals.
Contribute to a collaborative environment focused on safety, quality, reliability, and customer satisfaction.
Balance immediate equipment recovery with longer-term actions to improve reliability and reduce recurring issues.
Maintain focus on customer uptime, productivity, production continuity, and overall service experience.