Field Service Engineer

Ipsen International•Seattle, WA

12d•Remote

About The Position

Ipsen is seeking a remote Field Service Engineer to service the Seattle/Tacoma, Washington area. The employee must be based in the Northwest Region or within close proximity to the assigned market and should expect travel up to 90% of the time. Training involves extended travel, potentially requiring assignments away from home for up to two weeks at a time. The training period may last from 6 months to 1 year, depending on individual development and business needs. The Field Service Engineer plans and coordinates assignments as directed by the HUB Lead, including equipment installation, upgrades, troubleshooting, scheduled maintenance, and calibration. The role is responsible for delivering high-quality and timely service and maintaining a professional presence with customers.

Requirements

High school diploma or GED equivalent.
At least 5 years of related industrial equipment operation and/or maintenance experience.
Knowledge of the heat treatment industry.
Knowledge of and ability to maintain heat treatment equipment.
Very good verbal and written communication skills.
Strong customer orientation and customer service mentality.
Strong mechanical and electrical aptitude and skills.
Knowledge of basic computer operations, such as MS Office and ERP or CRM systems.
Ability to maintain a professional appearance and represent Ipsen positively.
Ability to promote cross-selling opportunities.
Good problem-solving and troubleshooting skills, with a hands-on approach.
Ability to maintain a valid driver’s license and the automobile insurance coverage required by the Ipsen Travel Policy.
Ability to travel as required by automobile, airplane, or other means.

Nice To Haves

Related experience in the heat treatment industry or completion of an intensive industry training program.
Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS.

Responsibilities

Identify technical issues with heat treatment equipment at customer sites.
Execute customer-site service jobs, including troubleshooting, preventive maintenance, repairs, and calibrations.
Document completed service jobs and record possible warranty claims.
Identify and promote opportunities to up-sell or cross-sell services for heat treatment equipment.
Identify the tools, consumables, and spare parts required to prepare for successful service work.
Serve as the first point of contact for customers with existing service contracts.
Plan and schedule service jobs in coordination with the HUB Lead.
Accurately and promptly record hours worked and job assignments in the time and attendance system.
Accurately and promptly submit expense reports for review and approval.
Work safely and follow Ipsen safety protocols and policies.