Field Service Engineer

Block Imaging Parts & Service•Oklahoma City, OK

11d

About The Position

This role delivers technical service and support to medical imaging customers by installing, inspecting, testing, troubleshooting, calibrating, repairing, and maintaining CT and Nuclear Medicine equipment. The Field Service Engineer works independently in the field across the United States to ensure equipment performs reliably and complies with OEM specifications, operational standards, industry regulations, and company quality requirements. The role involves frequent driving and transporting parts and equipment, as well as professional on-site customer interaction, technical documentation, end-user training, and communication with internal teams. The position supports Block Imaging’s mission of “People Matter” and its values of Integrity, Honor, and Growth. It requires strong organization, mechanical aptitude, diagnostic problem-solving, communication, attention to detail, and proficiency with computers and diagnostic tools. The position is full-time and hourly, non-exempt, with a stated base pay range of $80,000–$135,000. Block Imaging describes a connected and supportive culture for team members working on-site or remotely.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks, manage deadlines, and handle multiple projects.
Mechanical aptitude and strong problem-solving skills, including critical thinking, initiative, and diagnostic ability.
Excellent verbal and written communication and relationship-building skills with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making in fast-paced or challenging situations.
High attention to detail and reliable follow-through, including accurate documentation, safe work practices, and quality results.
Proficiency with Microsoft Office, diagnostic software, hardware troubleshooting, and database entry or management.
Meet driver eligibility requirements; minimum age 21, subject to company vehicle policy.
Ability to perform essential functions with or without reasonable accommodation.
Ability to stand, walk, and move through varied work environments for extended periods; frequently bend, stoop, kneel, and reach.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with healthcare and facility staff and document service activities accurately and efficiently.
Ability to safely operate and enter or exit vehicles, drive for extended periods, and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.

Nice To Haves

3–7 years of experience in medical imaging engineering or equivalent.
GE CT and/or Nuclear Medicine field service experience.
Bachelor’s degree in engineering or equivalent experience.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Continue expanding technical knowledge and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
Document new processes and provide training to end users, while supporting additional duties as needed.
Run tests or diagnostics to ensure updates, calibrations, and repairs are completed properly.
Drive and operate a vehicle as an essential function of the role.
Load, transport, and deliver parts and equipment.
Follow hospital health and safety requirements and use required personal protective equipment where necessary.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, starting on their first day.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company match of up to 6%, plus financial planning tools and training.
Team member discounts and special deals through the Team Member Perks Program.
Tuition assistance after three months of service: reimbursement of 50% of eligible costs up to $1,000 per calendar year, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Holiday pay.