Field Service Engineer

Hyve Solutions•Reno, NV

12d

About The Position

Hyve Solutions is seeking a Field Service Engineer to support its IT team and internal and external customers. The role focuses on PC imaging, deployment, operating system installation and repair, helpdesk ticket processing, and troubleshooting hardware, software, and network issues involving desktop, laptop, printer, and IoT devices. The engineer will work with system and network administrators on project deployments and maintain inventory of computers, peripherals, and related hardware. The position operates in an office environment and may require lifting equipment weighing up to 50 pounds. Reasonable accommodation may enable individuals with disabilities to perform the essential functions.

Requirements

Minimum 2–8+ years of experience in a similar role.
High school diploma, equivalent experience, or A+ certification.
Excellent interpersonal, verbal, and written communication skills.
Excellent customer service skills.
In-depth knowledge of PCs and their components.
Ability to dismantle and reassemble laptops and desktops.
Proven experience working in a fast-paced, hands-on team environment handling moderately complex tasks or assignments.
Must be able to lift equipment weighing 50 pounds.

Nice To Haves

Knowledge of computer networks and TCP/IP connectivity.
Knowledge of Active Directory.

Responsibilities

Perform PC system imaging, deployment, operating system installation, and repair.
Process helpdesk tickets and provide end-user support.
Troubleshoot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices.
Collaborate with system and network administrators to support project deployments, including software updates, system upgrades, and infrastructure enhancements.
Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.