Field Service Engineer

Block Imaging Parts & Service LLC•Oklahoma City, OK

12d•$80,000 - $135,000

About The Position

The Field Service Engineer delivers technical service and support to medical imaging customers. The role installs, inspects, tests, troubleshoots, calibrates, repairs, and maintains CT and Nuclear Medicine equipment to ensure reliable performance and compliance with OEM specifications, operational requirements, and safety standards. Working independently in the field, the engineer diagnoses technical issues and provides customer-focused service to healthcare partners across the United States. The position requires frequent driving and transporting parts or equipment. It also involves physical work in varied healthcare and service environments, including handling tools and equipment, following hospital safety requirements, and using personal protective equipment when necessary. The role supports Block Imaging’s values of Integrity, Honor, and Growth, and its approach of Together, Thoughtful, and Transparent.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks, manage deadlines, and handle multiple projects.
Mechanical aptitude and strong problem-solving skills, including critical thinking, initiative, and diagnostic ability.
Excellent communication and relationship-building skills, including clear verbal and written communication and positive interactions with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making when resolving issues in fast-paced or challenging situations.
High attention to detail and reliable follow-through, including accurate documentation, safe work practices, and quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry or management.
Bachelor’s degree in engineering or equivalent experience.
Meet driver eligibility requirements; minimum age 21.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand, walk, and move through various work environments for extended periods; frequently bend, stoop, kneel, and reach to service equipment.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with facility staff and document service activities accurately and efficiently.
Ability to wear required personal protective equipment and comply with hospital health and safety requirements.
Ability to safely operate and enter or exit vehicles, drive for extended periods, and work in varied environmental conditions, potentially involving machinery, noise, and hazardous materials.

Nice To Haves

3–7 years’ experience in medical imaging engineering or equivalent.
GE CT and/or Nuclear Medicine field service experience.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Continually expand technical knowledge and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
Document new processes and provide training to end users, while supporting additional duties as needed.
Run tests or diagnostics to ensure updates, calibrations, or repairs are completed properly.
Drive and operate vehicles as an essential function of the role.
Load, transport, and deliver parts and equipment.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Paid time off: full-time team members accrue 19 days per year, starting from their first day of employment.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) investment plan with a discretionary company matching contribution up to 6%.
Financial planning tools and training.
Team Member Perks Program with discounts, special deals, and other benefits.
Tuition assistance: reimbursement of 50% of eligible costs up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Paid holiday pay.