Field Service Engineer - Samsung DUV

ASML•Austin, TX

20d

About The Position

As a Field Service Engineer, you will join a team supporting ASML systems at customer sites. You will install, qualify, repair, and maintain equipment; monitor tool health; optimize equipment performance; and help prevent problems. You will troubleshoot technical issues with coworkers, customers, and field support, escalate issues when necessary, and transfer knowledge to customers. You will also drive continuous improvements at the local site and provide direct and indirect customer support and technical support to operations. The position reports to the DUV Tech Ops Support Manager.

Requirements

A bachelor’s degree in an engineering field, or an equivalent combination of education, skills, and experience.
At least 3 years of ASML DUV lithography/Yieldstar experience within the Customer Support Field organization.
Ability to observe and respond to people and situations and interact with others encountered during work.
Ability to learn and apply new information or skills.
Ability to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Attention to detail and a high degree of accuracy.
Ability to perform effectively in a demanding environment with changing workloads and deadlines.
Results-driven approach, ownership, and accountability.
Ability to identify bottlenecks and drive improvements.
Ability to work independently or as part of a team and complete assignments with minimal supervision.
Open, clear, concise, and professional communication.
Ability to establish and maintain cooperative working relationships with managers, coworkers, and customers.
Ability to follow strict procedures within provided timelines.
Legal authorization to access controlled technology under U.S. Export Administration Regulations before beginning work.

Responsibilities

Maintain a safe environment while performing service actions.
Install equipment at customer locations, including unloading and inspecting components, assembling, aligning, and testing systems.
Analyze applicability, accuracy, and adherence to design specifications.
Evaluate and diagnose problems and make appropriate repairs.
Escalate issues to supporting resources when necessary.
Work with coworkers, customers, and field support to isolate and solve problems.
Maintain and optimize equipment daily to enhance functionality and prevent problems.
Monitor tool health.
Train customers in equipment use and routine maintenance, answer questions, and provide professional assistance.
Act as a resource for users experiencing routine malfunctions and advise on corrective actions, including possible changes to user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Prepare written technical reports independently.
Provide support and assistance to less-experienced ASML personnel as necessary.
Define and drive continuous improvements at the local site.
Transfer necessary knowledge to customers.
Travel 20% continentally, with occasional worldwide travel to support other regions as needed.