Senior Field Service Engineer

Nova Ltd. • Phoenix, AZ

3d

About The Position

Nova’s Global Business Group is seeking a self-starting, positive, collaborative Field Service Engineer to support Nova systems professionally at customer sites. The role performs engineering and technical activities and uses Nova’s R&D teams to help direct the technology development of new products. The engineer supports customer systems, service agreements, installations, upgrades, training, parts inventory, repairs, reporting, and sales-related activities. The position requires travel in the US and internationally, with travel for training and support stated as 50%.

Requirements

• Bachelor of Science degree or higher in Electrical or Mechanical Engineering.
• At least 3 years of experience in the field.
• Previous experience working with multidisciplinary semiconductor manufacturing equipment and metrology.
• Knowledge of optics, GUI software design, and mechanical components.
• Ability to travel in the US and internationally.
• Working knowledge of integration with different equipment platforms and communication protocols such as SECS/HSMS.
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.

Responsibilities

• Implement Nova’s Customer Support Policy for end users and supervise, maintain, and support Nova systems in the field.
• Provide service to Nova and end users as defined by warranty and service support agreements.
• Maintain customer-support reporting in accordance with methods defined by the US Customer Support Manager.
• Maintain parts inventory under the position’s control, including appropriate stock levels under Nova’s spare-parts stock policy.
• Assist with new equipment installations, add-ons, and upgrades.
• Provide feedback to US headquarters based on customer experience.
• Employ FSRs for service activities.
• Produce weekly reports on assigned customers and systems, covering system status, pare-to-chart information, forwarding of all FSRs, relevant customer information, sales-support issues, and monthly inventory consumption and levels.
• Provide customer training and retraining and ensure users have an adequate level of know-how.
• Manage Nova parts inventory at assigned locations.
• Assist in setting Nova’s spare-parts stock policy and maintain stock levels in accordance with that policy.
• Repair parts and components according to general service policy.
• Verify that customers store spare systems properly and can make them available without delay when needed.
• Provide sales support and sales-related information.
• Collaborate with sales and customers on on-site evaluations.

Benefits

• Ongoing mentorship from experienced engineers.
• Industry training and opportunities for continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior