Senior Field Service Engineer

Nova•Phoenix, AZ

About The Position

Nova’s Global Business Group is seeking a self-starting, positive, collaborative Field Service Engineer to support Nova systems professionally at customer sites. The role performs engineering and technical activities, supports product technology development in coordination with Nova’s R&D teams, and serves as a customer-facing representative. The position includes field service, system maintenance, installations and upgrades, customer training, inventory management, reporting, and sales support. Travel in the United States and internationally is required, with travel for training and support stated as 50%.

Requirements

Bachelor of Science degree minimum in Electrical or Mechanical Engineering.
At least 3 years of field experience.
Working knowledge of integration with different equipment platforms and communication protocols such as SECS/HSMS.
Understanding of semiconductor practices, safety, ergonomics, and yield requirements.
Previous experience working with multidisciplinary semiconductor manufacturing equipment and metrology.
Knowledge of optics, GUI software design, and mechanical components.
Ability to travel within the United States and internationally; travel for training and support is 50%.
Self-starter with a positive attitude and a team-oriented approach.

Responsibilities

Implement Nova’s Customer Support Policy for end users.
Supervise, maintain, and support Nova systems in the field.
Provide service under Nova’s warranty and service support agreements.
Maintain reporting for customer-support activities as defined by the US Customer Support Manager.
Maintain assigned parts inventories and stock levels in accordance with Nova’s spare-parts policy.
Assist with new equipment installations, add-ons, and upgrades.
Provide feedback to US headquarters based on customer experience.
Use FSRs for service activities.
Produce weekly reports on assigned customers and systems, covering system status, pare-to-chart information, FSR forwarding, relevant customer information, sales-support issues, and inventory consumption and levels (monthly).
Train and retrain customers and ensure users have an adequate level of know-how.
Assist in setting Nova’s spare-parts stock policy and maintain stock at assigned locations.
Repair parts and components according to general service policy.
Verify that customer-stored spare systems are stored properly and available when needed.
Provide sales support and sales-related information.
Collaborate with sales and customers on on-site evaluations.
Support Nova’s systems at customer sites in a professional manner and coordinate with R&D teams to direct technology development of new products.