Senior Engineer, Field Service

ASM • Albany, NY

6d

About The Position

As a Senior Field Service Engineer at ASM, you will support customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, providing customer service and ensuring equipment performance, reliability, and safety. The position involves working with semiconductor technology, collaborating with global teams, and supporting customers in domestic and international locations. Travel domestically and internationally is required for customer installations and service needs.

Requirements

• Bachelor's degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• 5+ years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
• Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
• Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
• Experience performing preventative maintenance, installations, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently with limited supervision and thrive in a team environment.
• Customer-focused mindset with a positive, professional attitude.

Nice To Haves

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with Epitaxial tool sets.
• Experience with RF-induced plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and equipment control systems.
• Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
• Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
• Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.

Responsibilities

• Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
• Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
• Interpret and use electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
• Support equipment upgrades, modifications, and process improvements as required.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
• Follow safety procedures and maintain a safety-first mindset while working with semiconductor manufacturing equipment and facilities.
• Travel domestically and internationally (25–75%) to support customer installations and service requirements.

Benefits

• Development programs that support employee growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior