Field Service - Service Engineer

Gleason•Dayton, OH

About The Position

The Service Engineer installs, maintains, and repairs GMS gauging equipment, predominantly at customer sites. The role includes orienting operators and fully training customers during equipment installation, as well as performing A2LA-accredited on-site calibrations in accordance with ISO 17025 and corresponding A2LA requirements. The engineer develops positive customer relationships, recommends repairs or replacements for machines and components, and promotes additional products and services that can enhance customers’ inspection capabilities. The role also gathers and shares customer feedback, including sales leads for equipment, software, and maintenance contracts. Expense and service reports must be submitted weekly by the required deadlines and according to company policy. Travel may be domestic or international and is required up to 95% of the time. Additional duties include suggesting service and product improvements, providing in-house technical support, training, and phone support, and assisting with production or other GMS activities as needed.

Requirements

At least 2 years of experience maintaining and operating similar machinery.
Knowledge of the major component systems of similar machines.
Mechanical, electrical, and computer skills.
Adaptability and flexibility when working with varied control and computer systems used in the GMS product line.
Ability to manage time effectively with minimal supervision.
Ability to communicate effectively with customers and establish good customer relationships.
Training as an electronics technician through military service or vocational school, or an associate degree in electrical and electronic engineering; equivalent combinations of education, training, and experience may substitute.
Capability, when fully competent, to write technical reports and train on and adjust machine variables, control systems, and other component systems in analytical and functional gage instruments. The posting says this competence usually takes two years to develop.

Nice To Haves

A bachelor’s degree in a similar field is considered a plus.

Responsibilities

Install, maintain, and repair GMS gauging equipment, predominantly at customer sites.
Orient equipment operators and train customers during installation.
Perform A2LA-accredited on-site calibration services in accordance with ISO 17025 and applicable A2LA requirements.
Maintain and develop positive customer relationships.
Recommend repair or replacement of machines and components.
Promote additional products and services that can enhance customers’ inspection capabilities.
Provide customer feedback to GMS, including sales leads for equipment, software, and maintenance contracts.
Submit expense and service reports weekly by required deadlines and according to company policy.
Travel domestically and internationally, up to 95% of the time.
Suggest continuous improvements to service processes and products.
Provide in-house technical support, training, and phone support as required.
Assist with GMS production and other GMS activities as required.
Write technical reports and train customers on machine variables, control systems, and other analytical and functional gage instrument component systems once fully competent.