Field Service Engineer 3

Mattson Technology•Hillsboro, OR

About The Position

Mattson Technology, Inc. designs, manufactures, markets, and supports plasma and rapid thermal processing equipment used to fabricate integrated circuits. The Field Service Engineer performs installation, calibration, repair, maintenance, and upgrades of equipment at customer sites, while troubleshooting electrical and electronic systems and supporting equipment performance and customer needs. The role manages day-to-day service activities at assigned customer sites, works with customer end users to schedule tasks, reports and tracks service activities, and maintains customer relationships and expectations. The position requires independent work, substantial travel, and adherence to applicable safety requirements.

Requirements

Five years of experience in a customer-facing field service engineer role, preferably in the semiconductor industry.
Associate degree in electronics or equivalent experience in the electronics field.
Domestic or international travel up to 90%; travel may be requested on 24 hours' notice.
Ability to meet applicable local and corporate safety requirements.

Nice To Haves

Process experience to run equipment and perform basic process troubleshooting.

Responsibilities

Install, calibrate, repair, and maintain equipment at customer sites.
Troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
Perform equipment upgrades.
Work independently and develop strong customer relationships at multiple levels within customer organizations.
Manage customer expectations and day-to-day service activities at assigned customer sites.
Work with end users to schedule work tasks.
Report and track activities, including installations and equipment issues.
Perform preventive and corrective maintenance as necessary.
Compile data and prepare regularly scheduled or special reports, analyses, and statements.
Interface with customers on technical matters.
Determine technical objectives for assignments with considerable latitude; completed work is reviewed from a strategic perspective for business results.
Run processes and perform basic process troubleshooting.
Drive projects to improve equipment performance.
Travel as needed to support customers.
Drive key metrics, including costs, uptime, safety, and parts availability, to meet company goals and customer expectations.
Support other projects as assigned by management and perform other duties as assigned.
Ensure all safety requirements are satisfied and current according to local and corporate requirements.