Field Service Engineer 3

Mattson Technology • Austin, TX

5d

About The Position

Mattson Technology, Inc. designs, manufactures, markets, and supports plasma and rapid thermal processing equipment used in semiconductor manufacturing. The Field Service Engineer 3 installs, calibrates, repairs, maintains, and upgrades equipment at customer sites. The role supports customer operations, troubleshoots equipment and process issues, and drives projects and metrics related to equipment performance, uptime, safety, costs, and parts availability. Domestic or international travel is required, potentially with 24 hours’ notice.

Requirements

• Five years of experience in a customer-facing field service engineer role, preferably in the semiconductor industry.
• Associate degree in electronics or equivalent experience in the electronics field.
• Ability to travel domestically or internationally up to 90%, potentially with 24 hours’ notice.
• Ensure compliance with applicable local and corporate safety requirements.

Nice To Haves

• Semiconductor industry experience.
• Process experience enabling operation and basic process troubleshooting.

Responsibilities

• Install, calibrate, repair, and maintain equipment at customer sites.
• Troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
• Perform equipment upgrades.
• Work independently and manage day-to-day service activities at assigned customer sites.
• Develop customer relationships at multiple organizational levels and manage customer expectations.
• Coordinate work tasks with end users.
• Report and track installations, equipment issues, and other activities.
• Perform preventative and corrective maintenance.
• Compile data and prepare scheduled or special reports, analyses, and statements.
• Interface with customers on technical matters.
• Run processes and perform basic process troubleshooting.
• Drive key projects to improve equipment performance.
• Drive metrics related to costs, uptime, safety, and parts availability to meet company goals and customer expectations.
• Travel as needed to support customers.
• Support other projects assigned by management and perform other duties as assigned.
• Ensure safety requirements are satisfied and current according to local and corporate requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree