Field Service Engineer 3

Mattson Technology•Austin, TX

7d•$106,000 - $145,860

About The Position

Mattson Technology, Inc. designs, manufactures, markets, and supports plasma and rapid thermal processing equipment used to fabricate integrated circuits. The Field Service Engineer installs, calibrates, repairs, maintains, and upgrades equipment at customer sites. The role manages day-to-day service activities, customer expectations, schedules, reporting, equipment performance projects, and technical customer interactions. It requires independent work and domestic or international travel as needed, potentially up to 90%.

Requirements

Five years of experience in a field service engineer role dealing directly with customers, preferably in the semiconductor industry.
Associate degree in electronics or equivalent experience in the electronics field.
Domestic or international travel up to 90%, potentially with 24 hours' notice.

Nice To Haves

Semiconductor industry experience.
Process experience to run processes and perform basic process troubleshooting.

Responsibilities

Install, calibrate, repair, and maintain equipment at customer sites.
Troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
Perform equipment upgrades.
Work independently.
Develop strong customer relationships at multiple levels within customer organizations.
Manage customer expectations.
Manage day-to-day service activities at assigned customer sites.
Work with end users to schedule work tasks.
Report and track activities, including installations and equipment issues.
Perform preventative and corrective maintenance tasks as necessary.
Compile data and prepare regularly scheduled or special reports, analyses, and statements.
Interface with customers on technical matters.
Determine technical objectives of assignments with considerable latitude; completed work is reviewed from a strategic perspective for business results.
Run processes and perform basic process troubleshooting.
Drive key projects to improve equipment performance.
Travel as needed to support customers.
Drive key metrics such as costs, uptime, safety, and parts availability to meet company goals and customer expectations.
Support other projects assigned by management and perform other duties as assigned.
Ensure safety requirements are satisfied and current according to local and corporate requirements.