Field Service Engineer 3

Mattson Technology•Portland, OR

5d•$106,000 - $145,860•Onsite

About The Position

Mattson Technology, Inc. designs, manufactures, markets, and supports plasma and rapid thermal processing equipment for the global semiconductor industry. The Field Service Engineer 3 installs, calibrates, repairs, maintains, and upgrades equipment at customer sites. The role manages day-to-day service activities, works directly with customers and end users, and supports equipment performance and customer expectations. Domestic or international travel is required, potentially up to 90%. Locations include Portland, Oregon; Fremont, California; Austin, Texas; and Dallas, Texas. The listed salary range is $106,000–$145,860.

Requirements

Five years of experience in a field service engineer role dealing directly with customers, preferably in the semiconductor industry.
Associate degree in electronics or equivalent experience in the electronics field.
Domestic or international travel required up to 90%; travel may be requested on 24 hours' notice.
Ability to perform equipment installation, calibration, repair, maintenance, and upgrades at customer sites.
Ability to troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
Ability to work independently.
Ability to meet applicable local and corporate safety requirements.

Nice To Haves

Process experience to run equipment and perform basic process troubleshooting.

Responsibilities

Install, calibrate, repair, and maintain equipment at customer sites.
Troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
Perform equipment upgrades.
Work independently and manage day-to-day service activities at assigned customer sites.
Develop customer relationships at multiple organizational levels and manage customer expectations.
Work with end users to schedule work tasks.
Report and track activities, including installations and equipment issues.
Perform preventative and corrective maintenance tasks as necessary.
Compile data and prepare regularly scheduled or special reports, analyses, and statements.
Interface with customers on technical matters.
Drive key projects to improve equipment performance.
Drive metrics such as costs, uptime, safety, and parts availability to meet company goals and customer expectations.
Travel as needed to support customers.
Support other projects as assigned by management and perform other duties as assigned.
Ensure safety requirements are satisfied and current according to local and corporate requirements.