Field Service Engineer 3

Mattson Technology•Portland, OR

7d•$106,000 - $145,860•Onsite

About The Position

Mattson Technology, Inc. is seeking a Field Service Engineer to support semiconductor processing equipment at customer sites. The role involves installing, calibrating, repairing, maintaining, and upgrading equipment; troubleshooting electrical and electronic systems; managing service activities and customer expectations; and supporting equipment performance and customer uptime. The engineer will work independently, coordinate tasks with end users, report and track service activity, and interface with customers on technical matters. The position requires domestic or international travel of up to 90%, potentially on 24 hours' notice. Locations include Portland, Oregon; Fremont, California; Austin, Texas; and Dallas, Texas. The stated salary range is $106,000–$145,860.

Requirements

Five years of experience in a customer-facing field service engineer role, preferably in the semiconductor industry.
Associate degree in electronics or equivalent experience in the electronics field.
Domestic or international travel up to 90%, potentially with 24 hours' notice.
Ensure all safety requirements are satisfied and current according to local and corporate requirements.

Nice To Haves

Process experience enabling the engineer to run processes and perform basic process troubleshooting.

Responsibilities

Install, calibrate, repair, and maintain equipment at customer sites.
Troubleshoot electrical and electronic systems, assemblies, and subassemblies using block diagrams.
Perform equipment upgrades.
Work independently and develop strong customer relationships at multiple levels in customer organizations.
Manage customer expectations and day-to-day service activities at assigned customer sites.
Work with end users to schedule tasks as required.
Report and track activities, including installations and equipment issues.
Perform preventative and corrective maintenance as necessary.
Compile data and prepare regularly scheduled or special reports, analyses, and statements.
Interface with customers on technical matters.
Determine technical objectives for assignments with considerable latitude, with completed work reviewed from a strategic perspective for business results.
Run processes and perform basic process troubleshooting.
Drive key projects to improve equipment performance.
Travel as needed to support customers.
Drive key metrics, including costs, uptime, safety, and parts availability, to meet company goals and customer expectations.
Support other projects as assigned by management and perform other duties as assigned.