Field Service Engineer 3
About The Position
The Customer Support Business Group enables customers with premier support throughout their lifecycle with Lam. It focuses on performance, productivity, safety, and quality of customers’ installed-base performance, delivering service and lifecycle solutions for critical equipment and processes. As a Field Service Engineer, you provide customer support for complex semiconductor equipment, including installations, maintenance, repairs, troubleshooting, and customer response planning. You work at customer sites and collaborate with customers and internal teams to support equipment performance and minimize downtime. The role also involves maintaining service records, staying current through training and certification, representing Lam to customers, and mentoring junior engineers. The position may involve frequent domestic and international travel, cleanroom work while wearing personal protective equipment or a cleanroom suit, and flexible shifts, including compressed or alternative workweeks, overtime, and on-call work when needed. Lam describes work-location models that may include on-site and remote work, depending on the needs of each role; a specific model for this position is not stated.
Requirements
- Bachelor’s degree in Electronics, Engineering, or a related field and 5+ years of experience; or a Master’s degree and 3+ years of experience; or equivalent work experience.
- Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
- Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
- Ability to travel frequently, domestically and internationally, based on customer needs.
- Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.
Nice To Haves
- Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
- Written and verbal communication skills in English.
- Foundational analytical and problem-solving skills.
Responsibilities
- Provide on-site repair and maintenance services and complete installation, relocation, and start-up services for Lam’s complex electromechanical and electronic systems at customer sites.
- Perform analytical problem-solving, troubleshooting, diagnostics, and component-level issue isolation; take corrective action to minimize downtime, system interruptions, and equipment malfunctions.
- Maintain knowledge of semiconductor capital equipment and Lam products through learning, training, and certification.
- Assist with complex field modifications and updates, and maintain records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert representing Lam to customers and deliver customer satisfaction.
- Troubleshoot and create customer response action plans to support customer needs.
- Discuss opportunities and challenges transparently with customers to build trust.
- Provide technical instruction and mentoring to more junior engineers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
