Semiconductor Field Service Engineer - New College Grad
About The Position
KLA is hiring a new college graduate to support its Services organization, which helps customers maximize the value of KLA equipment through installation, technical support, parts delivery, and related services. This role is located in Hillsboro, Oregon, and works under the supervision of a Manager or Senior CSE. The engineer performs customer service activities involving updates, troubleshooting, diagnosis, and repair of complex capital equipment at customer sites and trade shows. The position represents KLA to customers and is accountable for customer satisfaction, operational quality, and minimizing equipment downtime. Work may involve diagnosing system-level problems without standard procedures, coordinating with customers, supporting installations, preparing service documentation and quotes, and collaborating with other field service engineers and support functions. The role requires travel by car or commercial transportation to customer facilities.
Requirements
- Bachelor's degree.
- Ability to travel by car or commercial transportation to customer facilities.
Responsibilities
- Update, troubleshoot, diagnose, and repair complex capital equipment at customer sites and trade shows.
- Represent KLA to customers and take accountability for customer satisfaction with service.
- Assure the operational quality of system equipment and coordinate actions with customers to minimize downtime.
- Assist Installation Engineers in resolving problems.
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems by telephone or at customer sites.
- Help ensure equipment supports customer production.
- Repair and update equipment at customer facilities, including system-level problems that may lack standard procedures.
- Identify problems in customer processes, such as chemical leaks or contamination, and recommend shutting down a customer fab when unsafe conditions are found.
- Prepare field service reports and document recurring problems for supporting functions.
- Assist with preparing customer quotes based on labor, travel expenses, parts, equipment failure reasons, and repair time.
- Assist other field service engineers as appropriate.
- Provide guidance and technical assistance to Installation Engineers during customer-site installations and when installing or dismantling demonstration machines.
- Travel by car or commercial transportation to customer facilities.
- Contribute to capturing, reusing, sharing, and improving knowledge using available systems.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program
- Paid time off
- Paid company holidays
- Family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
