Semiconductor Field Service Engineer

KLA•Boise, ID

4d•$25 - $43•Onsite

About The Position

The Semiconductor Field Service Engineer (CSE) provides customer service support for advanced KLA products, primarily for Micron Technology, Inc. in Boise, Idaho. The role is responsible for updating, troubleshooting, diagnosing, and repairing complex capital equipment at customer sites, maintaining customer satisfaction, and ensuring equipment operates reliably to support customer production. The engineer serves as the primary point of contact for customer service issues and coordinates with customers and internal teams to minimize equipment downtime. The CSE works on electro-mechanical equipment in a cleanroom environment and may identify unsafe conditions, such as chemical leaks or contamination, and recommend that a customer fab shut down. The position also includes service documentation, inventory and logistics management, customer training, support for installations and escalations, and ongoing technical training and certification. The engineer is expected to cross-train on multiple products and provide guidance to installation engineers and less senior CSEs.

Requirements

Bachelor's-level degree or equivalent; military technical experience will also be considered.
Zero years of related work experience required for the stated degree qualification.
Ability to troubleshoot software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
Knowledge of computer theory, operating systems and applicable operating-system software, and networking in Windows, Unix, or Novell environments.
Good interpersonal and communication skills for understanding customer needs.
Ability to work under pressure and meet stringent timelines because equipment downtime may affect customer manufacturing.
Good written and verbal communication skills for working with customers, coworkers, and management.
Ability to work on electro-mechanical equipment in a cleanroom environment.
Self-motivation and a strong commitment to customer support.

Responsibilities

Provide customer service support for a variety of advanced KLA products and act as the primary contact for customer service-related issues.
Maintain productive working relationships with customers, CSEs, applications engineers, technical support, and sales teams.
Evaluate, analyze, diagnose, and troubleshoot equipment problems at customer sites; assist customers with system issues and help ensure equipment supports production.
Maintain preventive maintenance schedules for KLA tools and complete scheduled maintenance.
Repair and update customer-site equipment, including complex system-level problems without standard procedures, using technical knowledge, education, training, and certification.
Identify potential customer-process problems, including chemical leaks or contamination, and recommend a fab shutdown when unsafe conditions warrant it.
Prepare field service reports and document all service requests in the CRM database; share information about recurring problems with supporting functions.
Cross-train and assist other field service engineers, and assist Technical Support with onsite system escalations.
Provide first-level Applications support.
Guide and provide technical assistance to Installation Engineers during equipment installation and dismantling.
Provide guidance to less senior CSEs.
Manage an individual inventory account and perform associated logistics tasks.
Assist with customer quotes based on labor, travel expenses, parts, equipment failure causes, and preparation time.
Conduct customer orientation and technical training on equipment maintenance support for user applications.
Capture, reuse, share, and improve knowledge using available systems.
Complete ongoing technical training on company products, diagnostic techniques, and service aids; cross-train on multiple products.
Attain and maintain at least Certification Level 3 or PM training, and maintain basic system-level repair proficiency for a product within a family.