Semiconductor Field Service Engineer
About The Position
The Semiconductor Field Service Engineer, also called a Customer Service Engineer (CSE), is responsible for customer service activities involving updates, troubleshooting, diagnosis, and repair of highly complex capital equipment at customer sites. The CSE represents KLA to customers and is accountable for their satisfaction with service. The role ensures the operational quality of system equipment, coordinates with customers to minimize downtime, and may assist Installation Engineers in resolving problems. This position is located in Rio Rancho, New Mexico, and may involve travel to customer facilities throughout the western United States and other regions in North America. KLA's Services team provides installation services and technical support for customers' KLA assets, including 24/7 technical support and parts delivery through its supply chain network. The company develops inspection tools, metrology systems, process solutions, and computational analytics for the electronics industry.
Requirements
- Bachelor's-level degree.
- Zero years of related work experience required.
Responsibilities
- Troubleshoot, diagnose, and repair system-level problems that may have multiple causes and lack standard procedures, drawing on technical knowledge, education, training, and certification.
- Assess customer process problems, such as chemical leaks or contamination, and recommend shutting down a customer fabrication facility when unsafe conditions warrant it.
- Prepare field service reports documenting customer support activity and provide documentation to supporting functions about recurring problems.
- Prepare customer quotes based on labor, travel expenses, and required parts, using discretion and assisting regional administration based on the failure and estimated work involved.
- Cross-train and assist other field service engineers, provide guidance to less senior CSEs, and provide technical assistance to Installation Engineers during installations or the installation and dismantling of demonstration machines.
- Conduct customer orientation and technical training on equipment maintenance support for user applications.
- Travel by car or commercial transportation to customer facilities and support customers across the western United States and other North American regions as needed.
- Capture, reuse, collaborate on, and improve knowledge using available systems.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities and programs.
- Financial planning benefits.
- Wellness benefits, including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
- Performance incentive programs may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
