Semiconductor Field Service Engineer - New College Grad
About The Position
The Semiconductor Field Service Engineer works under the supervision of a Manager or Senior CSE and is primarily responsible for customer service activities involving updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites and trade shows. The engineer represents KLA to customers, is accountable for customer satisfaction, assures the operational quality of system equipment, and coordinates actions with customers to minimize downtime. The role evaluates and diagnoses equipment problems by phone or at customer sites; repairs and updates equipment at customer facilities; and supports Installation Engineers in resolving problems and completing installations. System-level repairs may involve multiple causes without standard procedures and rely on the CSE’s technical knowledge, education, training, and certification. The engineer may assess customer process problems such as chemical leaks or contamination and recommend shutting down a customer fab when unsafe conditions are identified. The engineer prepares field service reports and documents recurring problems for supporting functions, assists with customer quotes based on labor, travel expenses, and required parts, and provides assistance and technical guidance to other field service and Installation Engineers. The role includes travel by car or commercial transportation to customer facilities and contributing to the capture, reuse, collaboration, and improvement of knowledge using available systems. The position is located in Hillsboro, Oregon.
Requirements
- Bachelor's-level degree.
- Zero years of related work experience required.
Responsibilities
- Update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites and trade shows.
- Represent KLA to customers and take accountability for customer satisfaction with service.
- Assure the operational quality of system equipment and coordinate actions with customers to minimize downtime.
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems by telephone or at customer sites.
- Repair and update equipment at customer facilities to support customer production.
- Assess system-level problems without standard procedures using technical knowledge, education, training, and certification.
- Identify customer process problems, including chemical leaks or contamination, and recommend shutting down a customer fab when unsafe conditions exist.
- Prepare field service reports and document recurring problems for supporting functions.
- Assist in preparing customer quotes based on labor, travel expenses, parts, equipment failure reasons, and preparation time.
- Assist other field service engineers and provide guidance and technical assistance to Installation Engineers on installations and demonstration machine installation or dismantling.
- Travel by car or commercial transportation to customer facilities.
- Contribute to capturing, reusing, collaborating on, and improving knowledge using available systems.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program
- Student debt assistance
- Tuition reimbursement
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs may be included
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
