Semiconductor Field Service Engineer

KLA•Rio Rancho, NM

1d•$27 - $47•Onsite

About The Position

The Semiconductor Field Service Engineer, also called a Customer Service Engineer (CSE), performs customer service activities involving updates, troubleshooting, diagnosis, and repair of highly complex capital equipment at customer sites. The CSE represents KLA to customers and is accountable for customer satisfaction and equipment operational quality. The role coordinates with customers to minimize downtime and may assist Installation Engineers in resolving problems. This position is located in Rio Rancho, New Mexico, and includes travel to customer facilities throughout the western United States and other regions in North America as needed. The CSE resolves system-level problems that may have multiple causes and no standard procedures, using technical knowledge, education, training, and certification. The role may involve identifying problems in customer processes, such as chemical leaks or contamination, and recommending a fab shutdown when unsafe conditions exist. The engineer documents customer support activity, prepares customer quotes for labor, travel, and parts, supports and guides other engineers, provides customer training, and contributes to organizational knowledge sharing and improvement. KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics. The stated base pay range is $27.46–$46.69 per hour. Total rewards may include performance incentives and benefits such as medical, dental, vision, life and other voluntary benefits, 401(k) with company matching, an employee stock purchase program, student debt assistance, tuition reimbursement, career development opportunities, financial planning benefits, wellness benefits including an employee assistance program, paid time off, paid company holidays, and family care and bonding leave.

Requirements

Master's degree, bachelor's degree, or at least three years of work experience; an equivalent combination of experience and education is also accepted.
Good troubleshooting skills.
Proficiency working on electromechanical equipment within a cleanroom environment.
Excellent oral and written communication skills.
Motivated, dedicated, and dependable.
Able to work as a team performer and willing to travel.
Able to maintain excellent working relationships with customers, customer support engineers, applications engineers, technical support, and the sales team.

Nice To Haves

Experience working in the semiconductor industry is preferred.
Hands-on experience with KLA Metrology equipment, particularly Archer10–A700, is highly preferred.
Bachelor's-level degree or at least three years of experience is identified as a preferred qualification in addition to the minimum qualifications.

Responsibilities

Update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites.
Represent the company to customers and take accountability for customer satisfaction and the operational quality of system equipment.
Coordinate actions with customers to minimize equipment downtime and assist Installation Engineers in resolving problems when needed.
Diagnose system-level problems with multiple causes and no standard procedures, using technical knowledge, education, training, and certification.
Identify problems in customer processes, such as chemical leaks or contamination, and recommend shutdown of a customer fab when unsafe conditions exist.
Prepare field service reports documenting customer support activity and provide documentation about recurring problems to supporting functions.
Prepare customer quotes based on labor, travel expenses, and required parts, using discretion and assisting regional administration as appropriate.
Cross-train and assist other Field Service Engineers and provide guidance to less senior CSEs.
Provide guidance and technical assistance to Installation Engineers during customer-site installations and installation or dismantling of demonstration machines.
Conduct customer orientation and technical training on equipment maintenance support for user applications.
Travel by car or commercial transportation to customer facilities, including travel throughout the western United States and other North American regions as needed.
Contribute to capturing, reusing, collaborating on, and improving knowledge through available systems.