Field Service Engineer
About The Position
The Field Service Engineer provides advanced service and consultation for customer applications related to food sanitation. The role performs advanced troubleshooting and optimization while maintaining high-quality standards. It delivers the company’s value proposition to customers to support recurring business, customer satisfaction, and long-term customer loyalty. The position supports customer installations, equipment calibration, remote monitoring, and feeding technology; services mechanical installations and connected systems; provides technical training and customer reports; and works with sales account managers to maintain customer relationships and identify business opportunities. The role also manages site inventory, maintains company equipment and vehicles, completes administrative and safety training requirements, and meets service and safety KPIs. The work involves extended periods of sitting or standing, handling loads, climbing stairs and ladders, and using computers and electronic devices. Extra hours and some travel may be required.
Requirements
- Bachelor’s degree in chemistry, engineering, or a related field.
- Valid driver’s license.
- At least 5 years of maintenance, sanitation, or food plant industry-related experience.
- Expert-level knowledge of food and beverage sanitation fundamentals, practices, and terminology.
- Excellent presentation, verbal, and written communication skills.
- Deep knowledge of cooling, boiler, wastewater, and food sanitation.
- Proficiency in using monitoring and diagnostic tools.
- Ability to build professional customer presentations using MS Office tools.
- Knowledge of CRM software.
- Ability to sit or stand for extended periods.
- Ability to move up to 60 lbs. by hand and 300 lbs. using a hand truck.
- Ability to climb stairs and ladders.
- Visual acuity necessary to use computers and electronic devices.
Nice To Haves
- Clean-in-place (CIP) experience is highly desired.
Responsibilities
- Provide in-depth advice on customer applications to achieve optimal performance.
- Provide consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology.
- Service mechanical installations and ensure the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and other connected systems.
- Maintain and develop relationships with customers and key stakeholders alongside the sales account manager.
- Deliver customer technical training as required.
- Identify new business opportunities and transfer sales leads to the sales teams.
- Provide comprehensive customer service reports according to RMC policies using RMC tools.
- Properly maintain company-owned equipment, including tools, instruments, safety equipment, and vehicles.
- Complete administrative requirements, including basic skills and safety training courses.
- Manage inventory and supplies required at customer sites.
- Meet service KPIs, including safety, productivity, and customer satisfaction.
- Ensure conditions for safe operations according to RMC and customer policies and procedures.
- Perform similar or related duties as needed.
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What This Job Offers
Job Type
Full-time
