Field Service Engineer
About The Position
Agilent Field Service Engineers help customers resolve issues so scientists can make discoveries and laboratories can operate smoothly and efficiently. The Field Service Engineer works in a variety of laboratories and continually learns about new instruments, software, and consumables. The role uses communication skills, creativity, and a can-do attitude to solve customer problems and deliver service that supports customer success. The position supports customers through on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems, including hardware, software, networking products, and operating systems. The employee must reside in the Charlottesville/Richmond area and serves customers in DC, Virginia, and Maryland. The role is full-time, includes the option to work remotely, and requires travel 100% of the time. It offers a choice of company car or reimbursement for personal vehicle usage in the US. The full-time equivalent pay range is $34.00–$53.13 per hour, with eligibility for bonus, stock, and benefits.
Requirements
- Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience.
- Four years of service or laboratory experience working with gas chromatography (GC), gas chromatography–mass spectrometry (GC-MS), liquid chromatography (LC), or an equivalent combination of relevant experience.
- Experience troubleshooting and resolving issues with analytical instrumentation.
- Strong interpersonal and customer service skills.
- Willingness to travel daily throughout the service district to support Agilent customers.
- Ability to communicate clearly, concisely, respectfully, and promptly.
- Ability to travel overnight occasionally for training and customer support.
- Must reside in the Charlottesville/Richmond area.
Responsibilities
- Install and optimize hardware, software, networking products, and system configurations at customer sites in DC, Virginia, and Maryland.
- Diagnose and resolve product performance issues.
- Perform preventive maintenance and repairs.
- Advise customers on preventive maintenance and system configurations that may affect product performance to promote customer satisfaction.
- Proactively address potential equipment issues to help prevent disruptions to customers’ operations.
- Deliver integrated solutions that may include peripherals, communications, operating systems, and application software.
- Train customers and other field engineers in hardware and integrated solutions.
- Manage individual repair and preventive-maintenance parts.
- Manage expenses.
- Help drive business growth through the lead program.
- Perform compliance services.
- Complete applicable service reports, checklists, and documentation.
- Close service orders in a timely manner.
Benefits
- Eligibility for bonus and stock.
- Benefits are offered; specific benefits are not listed.
- Choice of company car or reimbursement for personal vehicle usage in the US.
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What This Job Offers
Job Type
Full-time
