Field Service Engineer
About The Position
The Field Service Engineer performs service, maintenance, troubleshooting, and repair of TARGAN systems at customer locations in Kinston and Lumberton. The role is expected to work independently, diagnose and resolve most issues without direct supervision, and continue developing advanced technical skills. The Engineer supports high-quality preventive maintenance, improved system uptime, and fewer reactive service events through proactive issue identification and effective service execution. The position works primarily in commercial poultry hatcheries, where it involves exposure to heat, humidity, and changing environmental conditions, as well as working with live animals. Hatchery operations begin early in the morning. The role also requires on-call availability and participation in after-hours, weekend, and holiday support rotations as required.
Requirements
- At least 5 years of experience maintaining automated industrial equipment.
- Demonstrated ability to troubleshoot and resolve technical issues independently.
- Strong mechanical and electrical troubleshooting skills.
- Ability to diagnose issues and determine root cause with minimal guidance.
- Solid understanding of system operations and components.
- Strong communication and customer service skills.
- Ability to work independently in the field.
- Good organizational and documentation skills.
- Proficiency with laptops, diagnostic tools, and reporting systems.
- Ability to read and interpret technical drawings and schematics.
- Ability to stand for extended periods, occasionally lift up to 50 pounds, and work at heights up to 12 feet.
- Ability to work with live animals in hatchery environments.
Nice To Haves
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or a related field.
Responsibilities
- Perform electrical and mechanical troubleshooting, diagnostics, and repairs on TARGAN WingScan and Vaccine Delivery System.
- Independently resolve most service issues, escalating complex problems when necessary and following standardized troubleshooting processes.
- Support equipment installation and integration at customer sites.
- Perform preventive maintenance using established procedures and checklists.
- Identify signs of wear, environmental impact, and system performance issues; communicate potential risks to the Regional Service Manager and Engineering team.
- Provide accurate field data to support condition-based maintenance efforts.
- Perform repairs correctly to minimize repeat service calls, report recurring issues and failure trends, and help reduce unplanned downtime.
- Communicate professionally with customer supervisors and operators, providing clear updates on service work, timelines, and system status.
- Complete Service Request Orders (SROs) accurately and on time, documenting troubleshooting steps, parts used, and service actions according to standardized requirements.
- Collaborate with Field Operations management and remote support on complex issues.
- Share knowledge and solutions with other technicians and support training of newer technicians when assigned.
- Maintain tools, equipment, and service inventory.
- Follow safety procedures and company policies.
- Participate in after-hours, weekend, and holiday support rotations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
