Field Service Engineer - LCMS

Agilent Technologies•Chicago, IL

3d•$43 - $67•Hybrid

About The Position

Agilent Field Service Engineers support laboratory customers by resolving issues and keeping labs operating smoothly and efficiently. This Field Service Engineer supports Agilent LCMS systems through on-site installation, preventive maintenance, and repair. The role works with hardware, software, networking products, and operating systems, and involves working at a variety of laboratories while continually learning about instruments, software, and consumables. Strong communication, problem-solving, creativity, and customer-service skills are important to building customer success. The ideal candidate will reside in the Chicago Metro Area; relocation is not offered. The territory is Illinois, with coverage of Kentucky, Wisconsin, Michigan, and Indiana as needed. The position requires an active driver's license and 75% travel. The territory offers either mileage reimbursement or a company car. The engineer must meet customer/vendor credentialing requirements for site access, which may include background checks, drug testing, vaccinations, fingerprinting, identification verification, or customer-specific substance-abuse programs. This is a full-time position with the option to work remotely. The full-time equivalent pay range is $43.12–$67.37 per hour, with eligibility for bonus, stock, and benefits. Applications will be accepted until at least October 28, 2026, or until the job is no longer posted.

Requirements

At least 4 years of experience working with analytical instrumentation, ideally including repair, maintenance, or troubleshooting.
Experience or expertise with liquid chromatography (LC) and mass spectrometry (LCMS).
Ability to solve high-impact problems related to product availability, typically with a system- or solution-focused approach.
Excellent verbal and written communication skills.
Strong customer relationship-building skills.
Ability to travel 75% of the time.
Valid driver's license.
Meet Agilent-approved customer/vendor credentialing requirements needed for site access, including customer-requested screening where applicable.

Nice To Haves

Bachelor's, master's, or other university-level degree in a science field such as chemistry, analytical chemistry, biochemistry, or biotechnology; equivalent combinations of education, training, and experience may be considered.
Experience repairing, maintaining, or troubleshooting analytical instrumentation.

Responsibilities

Install and optimize hardware, software, networking products, and configurations at customer sites.
Diagnose and resolve product performance problems.
Perform maintenance and repairs on Agilent LCMS systems.
Advise customers on preventive maintenance and configurations that may affect product performance.
Respond proactively to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver integrated solutions that may include peripherals, communications, operating systems, and application software.
Train other field engineers and customers in the solution.