Field Service Engineer III, LCMS - SF Bay Area, CA
About The Position
As part of Thermo Fisher Scientific, the Field Service Engineer III provides expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. The role delivers technical support and builds customer relationships across research institutions, universities, and industrial facilities. The engineer resolves complex issues, conducts preventive maintenance, and trains users to support optimal system performance. This is a remote role based in the SF Bay Area, California. It requires up to 75% travel within the designated territory and up to 25% within the West Coast. Relocation assistance is not provided.
Requirements
- Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or a related technical field and at least 5 years of hands-on experience installing, troubleshooting, and repairing complex analytical instruments; alternatively, an advanced degree and at least 3 years of experience.
- Strong diagnostic and problem-solving abilities for hardware and software issues.
- Demonstrated expertise with ultra-high vacuum systems, high-voltage electronics, and complex electromechanical systems.
- Ability to read and interpret technical documentation, schematics, and engineering drawings.
- Experience documenting service activities and preparing detailed reports.
- Ability to train and support customers in equipment operation.
- Adherence to safety protocols and quality standards.
- Demonstrated success meeting customer satisfaction goals.
- Excellent written and verbal customer service and communication skills.
- Strong organizational and time-management capabilities.
- Ability to work independently and solve problems.
- Proficiency with Microsoft Office and service management software.
- Physical ability to lift up to 50 pounds and work in various laboratory environments.
- Must be legally authorized to work in the United States without sponsorship now or in the future.
- Must be able to pass a comprehensive background check and drug screen.
Nice To Haves
- Experience mentoring and training others.
Responsibilities
- Perform on-site installation, preventive maintenance, and repair support for chromatography and mass spectrometry equipment at customer laboratories.
- Manage personal parts inventories, complete service tasks, and submit service reports using service ticket management software.
- Train customers in equipment and software use.
- Communicate between customers and the company to help ensure effective service.
- Attend factory-provided technical and service training on new products.
- Work collaboratively with Service and Sales teams.
- Review customer data and run factory protocols to troubleshoot instrumentation.
- Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off, 10 paid holidays annually, paid parental leave, accident and life insurance, and short- and long-term disability in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan offers eligible colleagues the opportunity to purchase company stock at a discount.
- May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
