Field Service Technician - Bay Area, CA
About The Position
The Field Service Technician provides customers with technical support and services related to digital cinema equipment. Services include preventive maintenance, installation, site surveys, demand service, and emergency service. The role involves maintaining and repairing cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment; resolving hardware, firmware, and software issues; and recording service activity and customer complaint information. The position requires in- and out-of-market travel up to 70–80% of the time, as well as availability to work weekends, holidays, and on-call.
Requirements
- Associate degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
- Experience with electronics related to the Pro-AV market.
- Familiarity with computer and networking concepts and architecture.
- Strong attention to detail.
- Proficiency with MS Office.
- Exceptional customer service skills.
- Valid state-issued driver's license.
- Ability to stand, sit, squat, and bend for a period of time.
- Excellent verbal and written communication skills.
- Comfort working in a high-stress, fast-paced environment with shifting priorities.
- Excellent time-management, organizational, and analytical skills.
- Self-starter able to identify and resolve issues.
- Ability to work effectively with a wide range of personnel within the organization.
Nice To Haves
- Experience with digital cinema equipment.
Responsibilities
- Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
- Provide demand service to customers, determine a support plan, and execute it.
- Test electronic assemblies, components, and parts using equipment such as ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automatic or computerized test equipment.
- Inspect equipment and assemblies for defects, replace defective components, repair equipment, and perform field testing.
- Resolve firmware and software issues.
- Direct investigations of customer complaints concerning product quality, tolerances, specifications, and delivered condition.
- Record and analyze customer complaint and claim information, and report status and disposition to appropriate personnel in production quality and sales departments using written and electronic reports.
- Install electronic or digital equipment and test it.
- Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
- Take ownership and perform other duties as assigned.
- Travel in and out of the market up to 70–80% of the time and work weekends, holidays, and on-call as required.
Benefits
- Competitive compensation and benefits.
- 401(k) plan with employer match.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Company-paid disability insurance.
- Flexible spending account.
- Health savings account with up to $1,250 per year in employer contributions.
- Accident plan.
- Hospital indemnity plan.
- Critical illness plan.
- Company-paid and voluntary life insurance.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
