Field Service Engineer - LCMS

Agilent Technologies•Chicago, IL

1d•Hybrid

About The Position

Agilent Field Service Engineers help customers solve issues and keep laboratories operating smoothly and efficiently. The Field Service Engineer for LCMS supports customers through on-site installation, preventive maintenance, and repair of Agilent LCMS systems, including hardware, software, networking products, and operating systems. The role involves working at a variety of laboratories and continuously learning about instruments, software, and consumables. The ideal candidate resides in the Chicago Metro Area. The territory is Illinois, with coverage of Kentucky, Wisconsin, Michigan, and Indiana as needed. The role requires travel 75% of the time and an active driver's license. No relocation is offered. The territory offers either mileage reimbursement or a company car. The position includes the option to work remotely and has a full-time weekly schedule.

Requirements

At least 4 years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
Experience or expertise with liquid chromatography (LC) and mass spectrometry (LCMS).
Ability to solve high-impact problems related to product availability, typically focused on systems or solutions.
Excellent verbal and written communication skills.
Strong customer relationship-building skills.
Ability to travel 75% of the time.
Valid driver's license.
Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, which may include background checks, drug testing, vaccinations, fingerprinting, proof of valid identification, or customer-specific substance abuse programs. Consent to requested screening is required.
Bachelor's, master's, or other university-level degree in a science field, such as chemistry, analytical chemistry, biochemistry, or biotechnology, is highly preferred; an equivalent combination of education, training, and experience may be considered.

Nice To Haves

A university-level degree in a science field such as chemistry, analytical chemistry, biochemistry, or biotechnology.
Experience repairing, maintaining, or troubleshooting analytical instrumentation.

Responsibilities

Install and optimize hardware, software, networking products, and configurations at customer sites.
Diagnose and resolve product performance problems.
Perform maintenance and repairs on Agilent LCMS systems.
Advise customers on preventive maintenance and configurations that may affect product performance.
Proactively address potential equipment issues to prevent unplanned interruptions to customers' businesses.
Deliver integrated solutions that may include peripherals, communications, operating systems, and application software.
Train other field engineers and customers in the solution.