Field Service Engineer III, LCMS - SF Bay Area, CA

Thermo Fisher Scientific • San Jose, CA

1d • Remote

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer III provides expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. The role delivers technical support and builds customer relationships across research institutions, universities, and industrial facilities. It includes resolving complex issues, performing preventive maintenance, and training users to support optimal system performance.

This is a remote role based in the SF Bay Area, California. It requires up to 75% travel within the designated territory and up to 25% within the West Coast. Relocation assistance is not provided. The regular schedule is Monday through Friday.

Requirements

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or a related technical field and at least 5 years of hands-on experience installing, troubleshooting, and repairing complex analytical instruments; alternatively, an advanced degree and at least 3 years of experience.
• Strong diagnostic and problem-solving abilities for hardware and software issues.
• Demonstrated expertise with ultra-high vacuum systems, high-voltage electronics, and complex electromechanical systems.
• Ability to read and interpret technical documentation, schematics, and engineering drawings.
• Experience documenting service activities and preparing detailed reports.
• Ability to train and support customers in equipment operation.
• Adherence to safety protocols and quality standards.
• Demonstrated success in meeting customer satisfaction goals.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Ability to work independently and solve problems.
• Proficiency with Microsoft Office and service management software.
• Physical ability to lift up to 50 pounds and work in various laboratory environments.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Ability to pass a comprehensive background check and drug screen.

Nice To Haves

• Experience mentoring and training others.

Responsibilities

• Perform on-site installation, preventive maintenance, and repair support for chromatography and mass spectrometry equipment at customer laboratories.
• Manage personal parts inventories, complete job tasks, and submit service reports using service ticket management software.
• Train customers in equipment and software use.
• Serve as a communication link between customers and the company to help ensure effective service.
• Attend factory-provided technical and service training on new products.
• Work collaboratively with Service and Sales teams.
• Review customer data and run factory protocols to troubleshoot instrumentation.
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability coverage in accordance with company policy.
• 401(k) retirement savings plan.
• Employees’ Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior