Field Service Technician - Bay Area, CA

Strong Technical Services • San Jose, CA

3d

About The Position

The Field Service Technician provides customers with technical support and services related to digital cinema equipment, including preventive maintenance, installation, site surveys, and demand and emergency services. The position involves in- and out-of-market travel up to 70–80% of the time, as well as weekend, holiday, and on-call work. The technician records daily work activity in Field Point, including work descriptions, expenses, hours, labor, and travel, and may take on other duties as assigned.

Requirements

• Associate degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
• Experience with electronics related to the Pro-AV market.
• Familiarity with computer and networking concepts and architecture.
• Strong attention to detail.
• Proficiency with MS Office.
• Exceptional customer service skills.
• Valid state-issued driver's license.
• Ability to stand, sit, squat, and bend for periods of time.
• Excellent verbal and written communication skills.
• Comfort working in a high-stress, fast-paced environment with shifting priorities.
• Excellent time-management, organizational, and analytical skills.
• Self-starter able to identify and resolve issues.
• Ability to interface successfully with a wide range of personnel within the organization.
• Ability to travel in and out of the market up to 70–80% of the time and work weekends, holidays, and on-call.

Nice To Haves

• Experience with digital cinema equipment.

Responsibilities

• Maintain cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
• Provide demand service to customers by determining and carrying out a support plan.
• Test electronic assemblies, components, and parts using appropriate test equipment.
• Inspect equipment and assemblies for defects and replace defective components.
• Repair equipment and conduct field testing.
• Resolve firmware and software issues.
• Investigate customer complaints about product quality, tolerances, specifications, and delivered condition.
• Record and analyze customer complaint and claim information, and report status and disposition to appropriate personnel in production quality and sales.
• Install electronic or digital equipment and test it.
• Record daily activities in Field Point, including work description, expenses, hours, labor, and travel.
• Take ownership and perform other duties as assigned.

Benefits

• Competitive compensation and benefits.
• 401(k) plan with employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid disability insurance.
• Flexible Spending Account.
• Health Savings Account with up to $1,250 per year in employer contributions.
• Accident plan.
• Hospital indemnity plan.
• Critical illness plan.
• Company-paid and voluntary life insurance.
• Fun, collaborative, and flexible working environment.
• Opportunities to work with industry leaders and experts.
• Access to the latest technologies.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree