Field Service Engineer Jobs

About The Position

Requirements

• A two-year technical degree in engineering or a related field is preferred; alternatively, a combination of training and at least two years of experience in technical service, field service, repair, or customer service is required.
• Strong experience with electrical and computer systems and a high level of diagnostic skill.
• Previous experience with robotics, lasers, automation systems, or mechatronics.
• Previous experience using hand tools and measurement tools.
• Strong problem-solving and organizational skills.
• Ability to conduct root cause analysis, document findings, and explain them to external and internal customers.
• Ability to travel 100% domestically and internationally.
• Must be located, or able to relocate, within 45 minutes of a major international airport.
• Ability to lift and transport up to 70 pounds.

Nice To Haves

• Previous experience with TRUMPF equipment.

Responsibilities

• Support TRUMPF customers in North America as part of the technical service group.
• Participate in approximately five to six months of training, including some international training, and ongoing training on existing and new products.
• Install, maintain, troubleshoot, and repair TRUMPF equipment to a high standard.
• Demonstrate and explain lasers and systems to customers and associates.
• Complete retrofits, software installations, and customer training.
• Complete paperwork accurately and on time.
• Use company repair manuals and work orders to assist with repairs, and suggest updates to technical documentation when appropriate.
• Troubleshoot and remedy complex technical issues independently.
• Maintain good customer relationships while resolving technical problems.
• Modify machine application data.
• Use relevant electrical measuring tools for troubleshooting.
• Provide 24/7 on-call telephone support as required through rotating on-call coverage.
• Assist the Product Support group with technical tasks.
• Travel domestically and internationally, including overnight stays and occasional weekends.
• Lift and transport equipment weighing up to 70 pounds.

Benefits

• 401(k) with a generous company match.
• Comprehensive medical, dental, and vision benefits, with employer HSA contributions and employer-paid vision premiums for employees and eligible dependents.
• Tuition reimbursement and student loan guidance.
• Paid family and parental leave programs, plus reproductive and family health resources.
• Paid time off available from day one and 11 paid company holidays.
• Company-paid life insurance at two times base salary, plus short- and long-term disability coverage.
• Gym membership subsidy.
• Employee referral bonuses.
• Recognition awards.
• Scholarship program for employees' children.