Field Service/Start-Up Engineer - SPS

TEL•Manassas, VA

About The Position

Under moderate supervision, the Field Service/Start-Up Engineer II provides technical support and on-site services to customers. The role performs equipment installations, repairs, and maintenance in a professional, efficient, and timely manner, while supporting customer satisfaction, safety, and quality. The position typically works in an office setting that may be noisy and distracting, and involves frequent travel to customer sites, often on short notice. The position has no supervisory or leadership responsibilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
One year of relevant industry experience.
Valid driver's license and clean driving record.
Ability to troubleshoot and repair mechanical and electrical equipment.
Effective oral and written communication skills.
Ability to adhere to processes, policies, and procedures.
Familiarity with diagnostic tools, testing equipment, and software applications for identifying and resolving technical issues.
Ability to adapt to changing circumstances, work in varied environments, and handle unexpected challenges.
Ability to explain technical concepts clearly and concisely to customers.
Strong organizational skills, including maintaining accurate records, documenting service activities, and preparing reports.
Flexibility to travel frequently to customer sites, often on short notice.

Responsibilities

Provide technical support to customers through on-site visits and resolve technical issues in a timely manner.
Install, repair, and maintain equipment according to company guidelines and customer requirements.
Inspect equipment and perform preventive maintenance.
Document service activities, including service reports, equipment repair records, and customer communications.
Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices.
Train customers in the safe and effective use of equipment and provide guidance on basic troubleshooting.
Troubleshoot simple technical issues in collaboration with cross-functional teams such as Engineering and Quality Assurance.
Foster a culture emphasizing safety and quality; identify and address potential risks and integrate corporate social responsibility principles into daily work and decisions.
Maintain a professional, customer-focused approach and positive customer relationships.
Keep up to date with industry trends, product enhancements, and service techniques through ongoing learning and training.