Field Service/Start-Up Engineer - CT

Tokyo Electron • Fremont, CA

13d • $34 - $46

About The Position

Under moderate supervision, the Field Service/Start-Up Engineer II provides technical support and on-site services to customers. The role performs equipment installations, repairs, and maintenance professionally, efficiently, and on time. It also includes inspecting equipment, carrying out preventive maintenance, documenting service work, training customers, and collaborating with internal teams to resolve technical issues and improve processes. The position requires frequent travel to customer sites, sometimes on short notice, and a continued focus on safety, quality, customer satisfaction, and corporate social responsibility.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant industry experience.
• Valid driver's license and clean driving record.
• Ability to troubleshoot and repair mechanical and electrical equipment.
• Effective oral and written communication skills.
• Ability to adhere to processes, policies, and procedures.
• Familiarity with diagnostic tools, testing equipment, and software applications used to identify and resolve technical issues.
• Ability to adapt to changing circumstances, work in varied environments, and handle unexpected challenges.
• Ability to explain technical concepts clearly and concisely to customers.
• Strong organizational skills, including maintaining accurate records, documenting service activities, and preparing reports.
• Flexibility to travel frequently to customer sites, often on short notice.

Responsibilities

• Provide technical support to customers through on-site visits and resolve technical issues in a timely manner.
• Install, repair, and maintain equipment according to company guidelines and customer requirements.
• Inspect equipment and perform preventive maintenance.
• Document service activities, including service reports, equipment repair records, and customer communications.
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices.
• Train customers in safe and effective equipment use and basic troubleshooting.
• Troubleshoot simple technical issues in collaboration with cross-functional teams such as Engineering and Quality Assurance.
• Foster a culture emphasizing safety and quality.
• Identify and address potential risks and integrate corporate social responsibility principles into daily operations and decision-making.
• Maintain a professional, customer-focused approach and positive customer relationships.
• Stay current with industry trends, product enhancements, and service techniques through ongoing learning and training.

Benefits

• Comprehensive benefits package for full-time regular employees.
• Eligibility for a bonus plan and long-term incentives for certain roles, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED