Field Service/Start-Up Engineer - SPS

Tokyo Electron•Boise, ID

10d

About The Position

Under moderate supervision, the Field Service/Start-Up Engineer provides technical support and on-site services to customers. The role performs equipment installations, repairs, and maintenance professionally, efficiently, and in a timely manner. It requires frequent travel to customer sites, often on short notice, and a customer-focused approach that supports customer satisfaction and positive relationships. The role also emphasizes safety, quality, risk awareness, and incorporating corporate social responsibility principles into daily operations. No supervisory or leadership responsibilities are assigned.

Requirements

Bachelor of Science degree required.
One year of relevant industry experience.
Valid driver's license and clean driving record.
Ability to troubleshoot and repair mechanical and electrical equipment.
Effective oral and written communication skills.
Ability to adhere to processes, policies, and procedures.
Familiarity with diagnostic tools, testing equipment, and software applications for identifying and resolving technical issues.
Ability to adapt to changing circumstances, work in various environments, and handle unexpected challenges.
Ability to explain technical concepts clearly and concisely to customers.
Strong organizational skills, including maintaining accurate records, documenting service activities, and preparing reports.
Flexibility to travel frequently to customer sites, often on short notice.

Responsibilities

Provide technical support to customers through on-site visits and resolve technical issues in a timely manner.
Install, repair, and maintain equipment according to company guidelines and customer requirements.
Inspect equipment and perform preventive maintenance.
Document service activities accurately, including service reports, equipment repair records, and customer communications.
Work with the Service Manager and other team members to identify and implement process improvements and best practices.
Train customers in safe and effective equipment use and provide guidance on basic troubleshooting.
Troubleshoot simple technical issues in collaboration with cross-functional teams such as Engineering and Quality Assurance.
Promote a culture that emphasizes safety and quality.
Identify and address potential risks, integrating corporate social responsibility principles into daily operations and decisions.
Maintain a professional, customer-focused approach and positive customer relationships.
Keep current with industry trends, product enhancements, service techniques, and relevant training.