Field Service/Start-Up Engineer - SPS

TEL•Boise, ID

About The Position

Under moderate supervision, the Field Service/Start-Up Engineer provides technical support and on-site services to customers. The role performs equipment installations, repairs, and maintenance professionally, efficiently, and in a timely manner. It also includes inspecting equipment, carrying out preventive maintenance, documenting service work, training customers, and collaborating with internal teams to troubleshoot issues and improve processes. The engineer is expected to maintain a safety- and quality-focused approach, address risks, apply corporate social responsibility principles in daily work, and build positive customer relationships. Frequent travel to customer sites, sometimes on short notice, is required. The position typically works in an office setting that may be noisy and distracting. Physical activities may include standing, reaching, stooping, kneeling, extended periods of sitting, and moving items weighing up to 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor of Science degree.
One year of relevant industry experience.
Valid driver's license and clean driving record.
Ability to troubleshoot and repair mechanical and electrical equipment.
Effective oral and written communication skills.
Ability to follow processes, policies, and procedures.
Familiarity with diagnostic tools, testing equipment, and software applications used to identify and resolve technical issues.
Ability to adapt to changing circumstances, work in different environments, and handle unexpected challenges.
Ability to explain technical concepts clearly and concisely to customers.
Strong organizational skills, including maintaining accurate records, documenting service activities, and preparing reports.
Flexibility to travel frequently to customer sites, often on short notice.

Responsibilities

Provide technical support to customers through on-site visits and resolve technical issues in a timely manner.
Install, repair, and maintain equipment according to company guidelines and customer requirements.
Perform equipment inspections and preventive maintenance.
Document service activities accurately, including service reports, repair records, and customer communications.
Collaborate with the Service Manager and team members to identify and implement process improvements and best practices.
Train customers in safe and effective equipment use and provide guidance on basic troubleshooting.
Troubleshoot simple technical issues in collaboration with teams such as Engineering and Quality Assurance.
Foster a culture emphasizing safety and quality.
Identify and address potential risks and integrate corporate social responsibility principles into daily operations and decisions.
Maintain a professional, customer-focused approach and positive customer relationships.
Keep current with industry trends, product enhancements, and service techniques through continuous learning and training.