CT/MRI/PET-CT Field Service Engineer

MXR Imaging•Sebring, FL

10d

About The Position

CT/MRI/PET-CT Field Service Engineers travel within the United States to respond to service requests, including repairs, planned maintenance, equipment de-installations, and installations. They troubleshoot and resolve technical issues using a laptop and other equipment and must be familiar with CT, MRI, and PET-CT medical equipment. OEM or third-party training or experience is preferred. The role includes providing phone and on-site support, coordinating maintenance activities, documenting work, supporting customer relationships, and collaborating with sales and operations on customer-specific requirements and technical issues. The engineer also maintains inventory integrity and supports company initiatives, policies, procedures, and the Quality Management System. Duties may be modified to meet business needs at the discretion of executive management. The position requires extensive experience servicing medical imaging equipment, a valid U.S. driver's license, willingness to travel nationally, and availability for on-call work, including weekends and holidays. Physical duties include regular use of hands, frequent standing, walking, sitting, reaching, and communicating, as well as occasional climbing, balancing, stooping, kneeling, crouching, and lifting or moving up to 25 pounds. Training includes ESD, cold- and heat-stress, HIPAA, departmental procedures, quality and documentation practices, safety protocols, and software utilization.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Familiarity with CT, MRI, and PET-CT medical equipment.
Ability to troubleshoot and resolve technical issues using a laptop and other equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver's license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills and ability to communicate key data effectively.
Analytical, organizational, and problem-solving skills.
Integrity, credibility, and commitment; proactive, hands-on approach and positive, supportive teamwork.
Ability to meet customer satisfaction, responsiveness, accuracy, report-quality, deadline, first-call resolution, and customer-relations expectations.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

OEM or third-party training or experience.
Associate degree in Electrical Engineering.
Military training in electronics.
Certified electrical training or equivalent experience with electronic equipment.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and perform planned maintenance activities.
Submit required paperwork to accounting and operations accurately and promptly.
Promote positive customer relationships, including through non-service visits and meetings.
Return and document unused field materials at MXR Imaging facilities promptly.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, procedures, and Quality Management System maintenance.