CT/MRI/PET-CT Field Service Engineer

MXR Imaging•Minneapolis, MN

About The Position

CT/MRI/PET-CT Field Service Engineers travel to customer sites and perform service work on medical imaging equipment, including repairs, planned maintenance, de-installations, and installations. They troubleshoot and resolve technical issues using a laptop and other equipment, provide on-demand phone and on-site support, and maintain positive customer relationships. The role also involves coordinating with sales and operations on customer-specific site and technical issues, assisting with site planning and sales consultations, maintaining inventory integrity, and supporting company initiatives, policies, procedures, and the Quality Management System. Duties and responsibilities may be modified to meet business needs as determined by executive management. The position requires travel within the United States and willingness to be on call, including weekends and holidays. Physical duties include frequent standing, walking, sitting, reaching, and communicating; occasional climbing, balancing, stooping, kneeling, crouching, and lifting or moving up to 25 pounds. Required training includes ESD, cold-stress and heat-stress training, departmental procedures, quality processes and documentation practices, safety initiatives and protocols, and software utilization.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Familiarity with CT, MRI, and PET-CT medical equipment.
Ability to troubleshoot and accurately resolve technical issues using a laptop and other equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver's license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills and ability to communicate key data effectively.
Analytical, organizational, and problem-solving skills.
Integrity, credibility, commitment, proactive approach, hands-on mindset, and a positive, supportive team attitude.
Ability to meet customer satisfaction, response-time, accuracy, report-quality, and deadline expectations; solve problems on a first-call basis and maintain excellent customer relations.

Nice To Haves

OEM or third-party training or experience.
Associate degree in Electrical Engineering, military training in electronics, equivalent certified electrical training, or equivalent experience with electronic equipment.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and execute planned maintenance activities.
Submit required paperwork to accounting and operations promptly and accurately.
Promote positive customer relationships, including through non-service-call visits and meetings.
Return and document unused field materials at MXR Imaging facilities promptly.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, procedures, and Quality Management System maintenance.
Travel within the United States and be available for on-call support, including weekends and holidays.