ANGIO)

United Imaging North America•Albuquerque, NM

9d•Remote

About The Position

United Imaging is hiring a remote field service engineer to provide on-site service and support for designated medical imaging products, including CT, MRI, PET-CT, X-ray, and angiography systems. The selected candidate must live in or near the posting location. The role supports installation, troubleshooting, maintenance, and updates, and contributes to new medical imaging system launches in the US market. Extensive travel of at least 75% is required as needed for customer support and training. Relocation is not available. The engineer works with regional and headquarters Customer Care Center teams to resolve issues and deliver a high level of customer satisfaction. The position requires ongoing development of technical competence, attendance at service training courses in the US and overseas as needed, and work toward completion of the UIH Professional Certificate. The role offers medical, dental, vision, disability, life insurance, retirement, and paid leave benefits. Performance-based incentive compensation may also be available.

Requirements

Associate degree in a technical field and/or equivalent experience preferred.
Familiarity with the principles and hardware/software configurations of diagnostic imaging equipment, such as MR, CT, PET-CT, and X-ray.
Strong customer communication skills, both verbal and written.
Ability to contribute to a team environment focused on customer success.
Strong customer-facing skills and ability to work with customers, internal teams at all levels, third parties, contractors, and subcontractors.
Ability to quickly build rapport and gain respect from others.
Valid driver's license and good driving record.
Willingness to travel extensively, at least 75%, as needed for customer support and training.
Must live in or near the posting location.

Nice To Haves

Previous experience with diagnostic imaging equipment is strongly preferred.
Previous field service experience managing a geographic territory and demonstrating troubleshooting ability with hardware, mechanical, and software systems is ideally preferred.
Relevant IT skills, including competence with Windows, Microsoft Office, and network communication and connectivity.

Responsibilities

Provide on-site service support to customers.
Work with regional and headquarters Customer Care Center teams on troubleshooting, maintenance, and updates for designated products.
Contribute to new medical imaging system product launches in the US market.
Build competence in providing technical assistance and support to customers.
Escalate challenges quickly and efficiently to support timely resolution and customer satisfaction.
Install United Imaging diagnostic imaging equipment for designated products in the geographic region.
Attend service training courses in the US and overseas as needed, and work toward completion of the UIH Professional Certificate.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability insurance
Employee assistance program
Company-paid basic life insurance
401(k) with employer match
Paid time off
Sick leave
12 paid holidays
May be eligible for performance-based incentive compensation, such as cash bonuses