ANGIO)

United Imaging North America•Wichita, KS

5d•Remote

About The Position

United Imaging is hiring a remote field service engineer to support designated medical imaging products in a geographic region. The selected candidate must live in or near the posting location. The role provides on-site customer service, troubleshooting, maintenance, updates, and installation support for diagnostic imaging equipment, including CT, MRI, PET-CT, X-ray, and angiography systems. The engineer works closely with regional and headquarters Customer Care Center teams, helps resolve customer issues promptly, and contributes to first-of-a-kind product launches in the U.S. The role includes ongoing technical training in the U.S. and overseas and work toward the UIH Professional Certificate. Extensive travel—at least 75% as needed—is expected. Relocation is not available. United Imaging describes itself as a global medical device developer and supplier focused on advanced medical products, digital healthcare solutions, and technologies intended to improve patient care worldwide. The company offers medical, dental, and vision coverage; short- and long-term disability insurance; an employee assistance program; company-paid basic life insurance; a 401(k) with employer match; paid time off; sick leave; and 12 paid holidays. The role may also be eligible for performance-based incentive compensation. Compensation depends on skills, qualifications, location, and experience.

Requirements

Associate degree in a technical field and/or equivalent experience preferred.
Familiarity with principles and hardware/software configurations of diagnostic imaging equipment such as MR, CT, PET-CT, and X-ray; relevant equipment experience is strongly preferred.
Ideally, prior field service experience managing a geographic territory and demonstrated troubleshooting ability with hardware, mechanical, and software systems.
Relevant IT skills, including competence with Windows, Microsoft Office, and network communication and connectivity.
Strong verbal and written customer communication skills.
Ability to contribute to a team focused on customer success.
Strong customer-facing skills when working with customers, United Imaging personnel at all levels, third parties, contractors, and subcontractors; ability to build rapport and gain respect quickly.
Valid driver's license and good driving record.
Willingness to travel extensively, at least 75% as needed.
Must live in or near the posting location.
Relocation is not available.

Nice To Haves

Associate degree in a technical field or equivalent experience.
Familiarity with diagnostic imaging equipment principles and configurations, with relevant equipment experience strongly preferred.
Previous field service experience managing a geographic territory.
Demonstrated troubleshooting ability with hardware, mechanical, and software systems.

Responsibilities

Provide on-site service support to customers.
Work with regional and headquarters Customer Care Center teams on troubleshooting, maintenance, and updates for designated products.
Support launches of new, first-of-a-kind medical imaging systems in the U.S. market.
Build competence in providing technical assistance and support to customers.
Escalate challenges promptly to help resolve issues and maintain customer satisfaction.
Install designated United Imaging diagnostic imaging equipment in the assigned geographic region.
Attend service training courses in the U.S. and overseas as needed and work toward completion of the UIH Professional Certificate.
Travel extensively, at least 75% as needed, for customer support and training.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability insurance
Employee assistance program
Company-paid basic life insurance
401(k) with employer match
Paid time off
Sick leave
12 paid holidays
May be eligible for performance-based incentive compensation, such as cash bonuses