CT/MRI/PET-CT Field Service Engineer

MXR Imaging, Inc.•Minneapolis, MN

About The Position

CT/MRI/PET-CT Field Service Engineers travel within the United States to complete service requests for medical imaging equipment, including repairs, planned maintenance, equipment installations, and de-installations. The role requires troubleshooting and resolving technical issues using a laptop and other equipment, and familiarity with CT, MRI, and PET-CT medical equipment. OEM or third-party training or experience is preferred. The engineer provides phone and on-site support, coordinates maintenance activities, completes required documentation, supports customer relationships, and works with sales and operations to address customer-specific site and technical issues. The role also involves assisting with site planning and sales consultations, maintaining inventory integrity, and supporting company initiatives, policies, procedures, and the Quality Management System. Duties may be modified to meet business needs by the executive management team. The position requires a high school diploma, extensive experience servicing medical imaging equipment, a valid U.S. driver's license, and willingness to travel and be on call, including weekends and holidays. Physical duties include handling equipment and materials, standing, walking, sitting, reaching, talking and hearing, occasional climbing, balancing, stooping, kneeling, and crouching, and occasionally lifting or moving up to 25 pounds. Required training includes ESD, cold stress, HIPAA, heat stress, departmental procedures, quality and documentation practices, safety protocols, and software utilization.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver's license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills and ability to communicate key data effectively.
Strong analytical, organizational, and problem-solving skills.
Integrity, credibility, commitment, proactive and hands-on approach, and a positive, supportive team attitude.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.
Complete required training in ESD, cold stress, HIPAA, heat stress, departmental procedures, quality indicators and policies, good documentation practices, safety protocols, and software utilization.

Nice To Haves

OEM or third-party training or experience with CT, MRI, or PET-CT equipment.
Associate degree in Electrical Engineering, military electronics training, equivalent certified electrical training, or equivalent experience with electronic equipment.

Responsibilities

Provide on-demand phone and on-site support.
Plan, schedule, and complete required planned maintenance activities.
Submit required paperwork to accounting and operations accurately and promptly.
Promote positive customer relationships, including through non-service-call visits and meetings.
Return and document unused field materials at MXR Imaging facilities promptly.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, and procedures, including maintenance of the Quality Management System.
Troubleshoot and resolve medical imaging equipment technical issues.
Respond promptly to support requests, solve problems on a first-call basis, maintain customer relations, and produce accurate reports while meeting deadlines.