CT/MRI/PET-CT Field Service Engineer

MXR Imaging•Winter Haven, FL

11d

About The Position

CT/MRI/PET-CT Field Service Engineers travel within the United States to carry out service requests for medical imaging equipment, including repairs, planned maintenance, de-installations, and installations. The role requires troubleshooting and resolving technical issues using a laptop and other equipment, as well as familiarity with CT, MRI, and PET-CT medical equipment. OEM or third-party training or experience is preferred. The engineer provides phone and on-site support, plans and completes maintenance activities, submits required paperwork, and supports positive customer relationships. The role also involves coordinating with sales and operations on customer-specific site and technical issues, clarifying customer requirements, assisting with site planning and sales consultations, maintaining inventory integrity, and supporting company policies, procedures, and the Quality Management System. Duties may be modified to meet business needs, as determined by executive management. The position requires a high school diploma, extensive experience servicing medical imaging equipment, a valid U.S. driver's license, and willingness to travel and be on call, including weekends and holidays. Physical duties include regularly using the hands to handle or feel objects; frequently standing, walking, sitting, reaching, and communicating; occasionally climbing, balancing, stooping, kneeling, crouching, and lifting or moving up to 25 pounds. Required training includes ESD, cold stress, HIPAA, heat stress, departmental procedures, quality processes and documentation practices, safety protocols, and software utilization.

Requirements

High school diploma.
Extensive background servicing medical imaging equipment.
Familiarity with CT, MRI, and PET-CT medical equipment.
Ability to troubleshoot and accurately resolve technical issues using a laptop and other equipment.
Willingness to be on call, including weekends and holidays.
Valid U.S. driver's license.
Willingness to travel within the United States.
Excellent verbal and written communication skills.
Strong interpersonal communication skills and ability to communicate key data effectively.
Analytical, organizational, and problem-solving skills.
Integrity, credibility, and commitment.
Proactive, hands-on, strategic approach and a positive, supportive team attitude.
Ability to meet customer support expectations, respond promptly, produce accurate reports, meet deadlines, solve problems on a first-call basis, and maintain customer relations.
Ability to regularly use hands to finger, handle, or feel; frequently stand, walk, sit, reach, and talk or hear; occasionally climb, balance, stoop, kneel, and crouch; and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Completion of role-related training in ESD, cold stress, HIPAA, heat stress, departmental procedures, quality processes and policies, good documentation practices, safety protocols, and software utilization.

Nice To Haves

OEM or third-party training or experience.
Associate degree in Electrical Engineering.
Military training in electronics.
Equivalent certified electrical training.
Equivalent experience on electronic equipment.

Responsibilities

Provide on-demand phone and on-site support as required.
Plan, schedule, and execute planned maintenance activities.
Submit required paperwork to accounting and operations promptly and accurately.
Promote positive customer relationships, including through non-service visits and meetings.
Return and document unused field materials at MXR Imaging facilities promptly.
Work with sales and operations on customer-specific site and technical issues.
Work with customers and the sales force to clarify customer requirements and technical issues.
Perform on-site system installations and de-installations professionally, safely, and accurately.
Assist with site planning and sales consultations as needed.
Maintain inventory integrity through proper handling, inspection, and warehousing.
Support company-wide initiatives, policies, procedures, and Quality Management System maintenance.
Travel within the United States to perform service work.