Field Service Engineer - Ultrasound (Field: Northern NJ/Hudson Valley, NY)

Philips•Newark, NJ

3d•Onsite

About The Position

The Field Service Engineer - Ultrasound is responsible for customer relationship management through technical expertise installing, troubleshooting, servicing, and maintaining equipment at customer sites. The role provides customer service, resolves equipment and system problems, completes preventive maintenance, field change orders, installations, and associated documentation, and contributes to regional team processes and capability development. This is a field role covering Northern New Jersey through the Hudson Valley, New York area. Approximately 70% travel is required, with average daily driving time of 1–4 hours. Occasional overnight stays and travel by air or train may be required. The position may require flexible hours, including second or third shifts, weekends, on-call work, and mandatory extra hours depending on workload. Work takes place in office or home-office and remote settings, as well as hospital and healthcare environments. The employee must safely work around radiation sources or radioactive materials and wear required personal protective equipment. The role is hourly and overtime-eligible. The posted hourly pay range is $32.00–$51.00. The position also includes field service and lead-generation incentive bonus plans, on-call pay, a company fleet/car, training, and advancement opportunities. Candidates must have U.S. work authorization without current or future visa sponsorship and reside in or within commuting distance of Newark, New Jersey, in the specified service area. Relocation benefits are not provided.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field- or hospital-based, or at least 3 years of experience in another electromechanical industry.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the stated experience.
Ability to perform the physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in office/home-office or remote settings and hospital/healthcare environments, and to adhere to applicable requirements.
Ability to work flexible hours as needed, including second or third shifts, weekends, on-call work, and mandatory extra hours depending on workload.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
U.S. work authorization; visa sponsorship is unavailable now or in the future.
Must reside in or within commuting distance of Newark, NJ, covering the area from northern New Jersey through the Hudson Valley, NY.

Nice To Haves

Ultrasound experience.

Responsibilities

Install, troubleshoot, service, and maintain equipment at customer sites using technical knowledge.
Provide customer service by following customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, and identify training gaps.
Develop capability and capacity, including qualifying in multiple modalities and learning new tools as required.
Complete administrative duties within established Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, field change orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel approximately 70% across the assigned geography, with daily driving and occasional overnight or air/train travel as required.
Safely work around radiation sources or radioactive materials and wear required personal protective equipment.