Field Service Engineer - Ultrasound (Field: Northern NJ/Hudson Valley, NY)

Philips•Newark, NJ

4d•$32 - $51•Onsite

About The Position

The Field Service Engineer - Ultrasound manages customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. The role provides customer service, addresses customer needs, and generates service revenue while participating in a regional work team and improving team processes and capabilities. The position completes preventive maintenance, field change orders, installations, and related administrative documentation in accordance with Philips, state, and federal requirements, as well as training, quality, and safety standards. It diagnoses and resolves electronic, network, and mechanical problems using available tools, resources, and escalation processes. This is a field role requiring approximately 70% travel within northern New Jersey and the Hudson Valley, New York area. Average daily driving is 1–4 hours; occasional overnight stays and air or train travel may be required. The engineer may work in a home or remote office and in hospital or healthcare environments. Flexible hours may be needed, including second- or third-shift work, weekends, on-call duty, and additional hours depending on workload. The role requires safely working with radiation sources and/or radioactive materials while wearing required personal protective equipment.

Requirements

At least 1 year of experience in a diagnostic imaging field or hospital-based service environment, or at least 3 years of experience in other electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
Ability to meet the physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in an office or home office and/or remote setting, as well as in a hospital or healthcare environment, and adhere to applicable requirements.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Must reside in or within commuting distance of Newark, New Jersey, between northern New Jersey and the Hudson Valley, New York area.

Nice To Haves

Ultrasound experience is preferred.

Responsibilities

Provide customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and resolving customer needs.
Understand customers’ businesses and competitive environments, and generate service revenue.
Participate in the regional work team, improve team processes, identify training gaps, and seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties and documentation within established Philips, state, and federal requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site and service documentation.
Follow established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, Field Change Orders, installations, and related tasks; diagnose and resolve electronic, network, and mechanical problems.
Travel approximately 70% across the specified geography, with average daily driving of 1–4 hours and occasional overnight, air, or train travel.
Work flexible hours as business needs require, potentially including second or third shifts, weekends, on-call duty, and additional hours.
Safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.