Field Service Engineer - Ultrasound

Block Imaging Parts & Service LLC•Buffalo, NY

3d•$57,000 - $80,000

About The Position

This role delivers technical service and support to medical imaging customers by installing, inspecting, testing, troubleshooting, calibrating, repairing, and maintaining ultrasound equipment. The Field Service Engineer works independently in the field to resolve technical issues and ensure equipment performs reliably and complies with OEM specifications, industry regulations, and company quality and safety requirements. The position is primarily based in the Buffalo, New York area, servicing a hospital customer, with additional travel to hospital facilities, regional clinics, and other healthcare partners in Utica, Syracuse, and the Southtowns. The role also involves frequent driving, transporting parts and equipment, and representing Block Imaging professionally during customer visits. The engineer documents service work and processes, provides training to end users, shares customer feedback and project updates, and continually develops technical expertise. The role requires physical work in varied healthcare and service environments, including standing, walking, bending, kneeling, reaching, handling tools and components, and lifting up to 75 pounds. It may involve exposure to machinery, noise, and hazardous materials, and requires compliance with hospital safety procedures and use of required personal protective equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks, manage deadlines, and handle multiple projects.
Mechanical aptitude and strong problem-solving, critical-thinking, initiative, and diagnostic skills.
Excellent verbal and written communication and relationship-building skills with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making in fast-paced or challenging situations.
High attention to detail, reliable follow-through, accurate documentation, safe work practices, and focus on quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry or management.
Bachelor’s degree in engineering or equivalent experience.
Meet driver eligibility requirements; minimum age 21, subject to company vehicle policy.
Ability to perform the essential functions, with or without reasonable accommodation, including standing and moving for extended periods, frequent bending, stooping, kneeling, and reaching, manual dexterity, sufficient visual acuity and color perception, clear communication and documentation, use of required PPE, and safe vehicle operation.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.

Nice To Haves

1–3 years of experience in medical imaging engineering or equivalent.
1–3 years of experience servicing Philips ultrasound equipment.
Additional service experience with X-ray, OEC C-arms, and/or radiology rooms.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Run tests or diagnostics to verify that updates, calibrations, and repairs are completed properly.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Provide timely project updates, insights, and responses to technical inquiries.
Document new processes and provide training to end users.
Continually expand technical knowledge and contribute to improving engineering competency.
Drive and operate a vehicle as an essential function, including transporting and delivering parts and equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts and Health Savings Accounts.
Full-time team members accrue 19 days of paid time off per year, beginning on their first day of employment.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) investment plan with a discretionary company matching contribution up to 6%.
Financial planning tools and training.
Team member discounts and special deals.
Tuition assistance: reimbursement of 50% of eligible costs up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Supportive, connected workplace culture.