Field Service Engineer - Ultrasound

Block Imaging Parts & Service•Buffalo, NY

About The Position

This role provides technical service and support to medical imaging customers by installing, inspecting, testing, troubleshooting, calibrating, repairing, and maintaining ultrasound equipment. The engineer works independently in the field to ensure reliable equipment performance and compliance with OEM specifications, operational requirements, industry regulations, and safety standards. The position is primarily based in the Buffalo, New York area, serving a hospital customer, with additional travel to hospital facilities, regional clinics, and healthcare partners in Utica, Syracuse, and the Southtowns. Service work may also involve locations across the United States. The role requires frequent driving, transporting and delivering parts or equipment, and representing Block Imaging professionally during customer visits. The engineer documents service work and new processes, provides training to end users, communicates customer feedback and technical updates to internal teams, and continues to develop technical knowledge. Driving and vehicle operation are essential functions. The position requires the ability to perform its essential functions with or without reasonable accommodation. Work may involve extended periods of standing, walking, and moving through varied environments; frequent bending, stooping, kneeling, and reaching; lifting up to 75 pounds; handling tools and small components; and working around machinery, noise, and hazardous materials. The employee must be able to use required PPE, follow hospital safety requirements, and safely operate a vehicle for extended periods. This is a full-time, non-exempt hourly position with a base pay range of $57,000–$80,000. Actual pay may vary based on job-related knowledge, skills, and experience. Block Imaging describes its culture as centered on its “People Matter” mission and values of Integrity, Honor, and Growth, with an emphasis on working together, being thoughtful, and communicating transparently.

Requirements

Strong organizational and time-management skills, including prioritizing tasks, managing deadlines, and handling multiple projects.
Mechanical aptitude and problem-solving skills, including critical thinking, initiative, and diagnostic ability.
Excellent verbal and written communication and relationship-building skills with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making in fast-paced or challenging situations.
High attention to detail and reliable follow-through, including accurate documentation, safe work practices, and quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry or management.
Meet driver eligibility requirements; minimum age 21, subject to company vehicle policy.
Ability to perform the essential functions with or without reasonable accommodation, including frequent driving and the physical and environmental activities described in the posting.

Nice To Haves

1–3 years of experience in medical imaging engineering or equivalent.
1–3 years of experience servicing Philips ultrasound equipment.
Additional service experience with X-ray, OEC C-arms, and/or radiology rooms.
Bachelor’s degree in engineering or equivalent experience.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Continue expanding technical knowledge and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries.
Document new processes and provide training to end users.
Run tests or diagnostics to verify updates, calibrations, and repairs.
Drive and operate a vehicle as an essential function of the role; load, transport, and deliver parts or equipment.
Perform additional duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, starting on their first day.
Two annual “People Matter” days for volunteering in the community.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company match of up to 6%, plus financial planning tools and training.
Team Member Perks Program with discounts and special deals.
Tuition assistance: reimbursement of 50% of eligible costs up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Holiday pay.