Field Service Engineer

Packsize•Remote NM, NM

14d•Onsite

About The Position

Packsize is hiring a Field Service Engineer to install, configure, and maintain Packsize equipment solutions at customer facilities. The role involves identifying, analyzing, maintaining, and repairing complex mechanical equipment; resolving customer questions about product features; conducting start-up testing; and training customers on product capabilities, features, and general maintenance. The engineer builds and maintains trust-based customer relationships and works with Packsize colleagues to provide exceptional customer service. Work is performed remotely at customer facilities. The position requires on-call availability and often involves overnight travel. The engineer must follow Packsize and customer safety requirements, including protocols for exposed moving parts and electricity. Packsize welcomes applicants from a range of backgrounds and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

Customer service focus.
Knowledge of Windows platforms.
Knowledge and effective use of hand tools.
Ability to work independently with little or no direct supervision.
Associate degree, vocational training, or equivalent experience.
Valid driver’s license and clean driving record.
Ability to travel by vehicle or airplane domestically.
Willingness and ability to frequently move materials and equipment weighing up to 50 pounds.
Ability to remain in a stationary position for 50% of the time.
Ability to move around inside and outside equipment, warehouse, and office spaces, and position oneself to work on equipment.
Ability to frequently operate hand and power tools, computers, and other office equipment.
Ability to occasionally ascend or descend a ladder to access high places on equipment.
Availability for on-call work; overnight travel is often required.

Nice To Haves

Bachelor’s degree in a related area preferred.
Basic Microsoft Excel and Word or Google Sheets and Docs experience is helpful but not required.
Knowledge of mechanical platforms.

Responsibilities

Schedule tasks at customer job sites.
Troubleshoot issues quickly and effectively using technical drawings and documentation.
Perform routine maintenance and emergency services.
Continuously learn about customer operational processes, packaging designs, and technical specifications.
Install Packsize solutions and train others to use and maintain them.
Complete clerical and administrative duties, including responding to emails, submitting expense reports, making travel arrangements, and writing detailed technical reports.
Communicate information and ideas responsively and productively with Packsize and customer personnel, ensuring accurate information is exchanged and understood.
Adhere to Packsize and customer safety requirements and protocols related to exposed moving parts and electricity.