Field Service Engineer I

Thermo Fisher Scientific • West Hills, CA

1d • Remote

About The Position

The Field Service Engineer performs customer installations, repairs, qualifications, and preventative maintenance on a variety of Thermo Fisher instruments within an assigned territory. Customers include diagnostic labs, universities, hospitals, research labs, forensic labs, pharmaceutical companies, and other biotechnology customers. The engineer works directly with customers to resolve technical issues and identify opportunities to improve their workflows.

This is a remote role based in Los Angeles County, with up to 80% travel within the designated territory. Occasional travel outside the territory and overnight stays may be required. Relocation assistance is not available. The role includes daily automobile travel to customer sites, occasional airline travel, and administrative work at home. The work environment includes laboratories with biological, chemical, and potentially other hazardous materials, and requires compliance with applicable safety protocols and PPE requirements.

Requirements

• Bachelor’s or associate’s degree with at least 2 years of relevant experience in engineering, biology, chemistry, or a related field; relevant military experience will also be considered.
• Strong verbal and written communication skills.
• Strong organizational skills and the ability to manage time effectively.
• Collaborative mindset and ability to work independently.
• Self-starter who requires minimal guidance.
• Willingness to change schedules as priorities change.
• Valid driver’s license and clean driving record.
• Ability to lift 50 lbs. and stand for extended periods while performing duties.
• Ability to wear required PPE and follow laboratory safety protocols.
• Availability to work overtime and flexible shifts, with possible occasional weekend or holiday on-call rotations.
• Availability for occasional weekend support may be required.

Nice To Haves

• Bachelor’s degree in Engineering or Life Sciences.
• Experience in a clinical or diagnostic laboratory and/or another regulated environment.
• Interest in learning and understanding IT systems and processes; AI experience is a plus.
• Experience with R/T PCR and other related molecular equipment.
• Electro-mechanical skills and knowledge of hand tools and basic test equipment.

Responsibilities

• Provide onsite instrument installations, upgrades, updates, qualifications, repairs, and planned maintenance.
• Maintain professionalism, understanding, tact, fairness, and technical knowledge in customer interactions.
• Support specified revenue targets by performing instrument repairs, installations, qualifications, and preventive maintenance.
• Interact with customers to offer and close sales of service contracts and other service products.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Complete required Remote Service Dispatch, Escalation Issue Process, Field Problem Report, and Field Service Report submissions.
• Maintain accurate spare parts inventory, including accurate parts debiting and the return of RMA parts and unused inventory.
• Perform Qualification and Validation Protocols at customer sites.
• Maintain technical competency in new instruments and problems by attending training and staff meetings and staying current on products, markets, customers, and competitors.
• Stay current on all required training.
• Perform additional related duties or projects as assigned.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree